Fathers & Sons Volkswagen
West Springfield, MA
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148 Reviews of Fathers & Sons Volkswagen
Ryan was a great help with the purchase of the new vehicle and the trade in of my two vehicles. David S. was very professional and Dan B. took the time needed to make sure my transaction was complete vehicle and the trade in of my two vehicles. David S. was very professional and Dan B. took the time needed to make sure my transaction was completed thoroughly. I am passing the good word along to my colleagues and family members. Thank you to the entire team for making me feel welcome and part of the Fathers and Sons family! More
Once again we were very pleased with the experience at Fathers & Sons. This is the third new car we have purchased from them, and on each occasion the sale went smoothly, with little of the back room nons Fathers & Sons. This is the third new car we have purchased from them, and on each occasion the sale went smoothly, with little of the back room nonsense so frequently found at dealerships. This time around we got a couple of internet quotes from other dealers, and Fathers & Sons agreed to meet the one that was lower than theirs with no questions asked. Even though they had plenty of TDI Sportwagens on site, they didn't have the exact set up we wanted. The never asked us to reconsider, but had the exact car we wanted delivered the next day. Not only did it arrive immediately, when, because of holidays and schedules, it became apparent that that was the only day we could take delivery for the next two weeks, the staff, especially Christine Lamberton, went into action and got the car prepped, the paper work readied, and the vehicle licensed. Even though it was his day off, Henry Bergendale came in to make sure everything proceeded smoothly and we were able to head home the same afternoon. More
Upon arriving at the dealership, I asked for Ryan Bussinger, because he went thru great lengths to get me into my last car; so of course I wanted the same service. Unfortunately Ryan was on vacation Bussinger, because he went thru great lengths to get me into my last car; so of course I wanted the same service. Unfortunately Ryan was on vacation. I then asked for Henry Bergendale, who was available. He helped friends of mine, get into a Kia, Optima. 'Word of mouth' I think is the best tool when purchasing a vehicle. Henry was with me consistently throughout the week....answered any questions, let me test drive a car. Super nice guy, no hard pressure. The following week, Ryan came back from vacation. He gave me a call and said that he was aware Henry helped me out and that I initially had asked for him. Thanking me for that, he set up a time we could get together and have some 'car talk'. He clearly was concerned about what vehicle would make me happy; whether it was the Passat or the Jetta. Once again I tried another Passat and also a Jetta. It was without a doubt, I wanted another Passat. Ryan worked as hard as he could to lease me a Passat that would be agreeable with my budget. He came down quite a bit on the payment amount. It still being tight on my budget, I felt maybe this was just going to be a dream car that I would never be able to get into. Instead of making a decision on my emotional feelings, I decided to go to another dealership; who gave me an aggressive cut in the payments. I went back to Ryan and asked if he could beat the figure that this other dealership proposed. He got back to me in expediently with a more aggressive figure. I couldn't turn him down. The Passat I was trading in, he had bent backwards 6 years ago, to get me into that one. But this time, on a new Passat, he pretty much did much juggling and extreme backflips to get me into my dream car. Father and Sons have a wonderful team to work with. In a few years, I will do it again, Joan Finlayson More
This was the best car purchase experience I have had. I buy a new car every couple years and this one went much better that I could have hoped for. I appreciated the relaxed environment and the lack of pu buy a new car every couple years and this one went much better that I could have hoped for. I appreciated the relaxed environment and the lack of pushy sales people. Every one I encountered was friendly and helpful. It was nice to take a few cars for test rides with out some pushy sales man sitting behind me trashing other makes and models. I would definately recommend this dealership to friends and family. This is my first VW and so far I absolutely love the jetta. I am getting about 27 mpg. It is sporty and fun to drive. It has opened my eyes to what other makes besides Ford and Chevy have to offer. Thank you Henry and your sales team for all your help! Kevin Charland More
My son bought a 2012 VW Golf TDI and we started looking into a new VW ,I've wanted a 6 cyl but all they had were 5 cyl or TDI's. Neither one I liked,after waiting and looking for several weeks at Fathers into a new VW ,I've wanted a 6 cyl but all they had were 5 cyl or TDI's. Neither one I liked,after waiting and looking for several weeks at Fathers and other Dealers in the area, my wife and I decided to order the car we liked at the end of December 2011,a 2012 Passat 3.6 SEL Premium. Unfortunately Chatanooga had a hailstorm March 2,12 and we had to wait until May 8,12 before we finally got the car we ordered. In all that time Anthony Bernal was very supportive and helpful and threw in Mudd-Matts,First Aid Kit,the plastic container kit plus the Lip spoiler. Those were extra options. We are very well satisfied with Fathers and Sons, especially with Anthony. Thank you VW for a beautiful car. More
Everyone at the dealership was friendly and helpful, Everyone at the dealership was friendly and helpful, without being pushy. My wife and I were able to negotiate a fair price for our new EOS Conve Everyone at the dealership was friendly and helpful, without being pushy. My wife and I were able to negotiate a fair price for our new EOS Convertible. Ryan was thorough and very pleasant. He showed us the car features in detail. He followed up the next day to see if there were problems. Ryan also had the paperwork ready when I came to get the inspection completed. So far we are very pleased. Gordon and Mary Townsend More
Just a quick note to tell how impressed we were with Fathers & Sons, its employees, and especially Frank Marvici. We have never been repeat customers when purchasing a new vehicle, but after this ezperi Fathers & Sons, its employees, and especially Frank Marvici. We have never been repeat customers when purchasing a new vehicle, but after this ezperience, feel that we will have a long history with this business. We were given great service, no pressure, and an overall comfortable feeling throughout the process. We were at ease with everyone and never rushed or made to feel obligated to a certain decision. Frank was knowledgeable,helpful, and open about any questions that we had... and his jokes weren't too bad either! We did not buy, only leased a Jetta, but were made to feel special throughout the process. Mr. Beavis(sp?) was also very helpful when reviewing costs and signing papers. I feel certain that we will continue to have a great relationship with all at Fathers & Sons. More
Frank was awsome, he wasn't your typical car sales man not pushy but very informative about the 2012 Jetta I was buying! He was fun to work with and I actually enjoyed buying a car from him! He was great not pushy but very informative about the 2012 Jetta I was buying! He was fun to work with and I actually enjoyed buying a car from him! He was great but the whole sales team in general was sooo helpful and wanted you to leave 110% happy! Everyone buy a car from them!:) More
Henry was veru helpfull and had a lot patience. We were looking for a hatchback but within our budget we had to go with a sedan. The car runs beautiful and I'm pleased with it. Herny made us feel comftable looking for a hatchback but within our budget we had to go with a sedan. The car runs beautiful and I'm pleased with it. Herny made us feel comftable, he was relaxed not agressive like most car salesmen. More
Frank was the best car sales person Ive ever dealt with and will be back to purchase another car from him in the future. Most sales people are douschers and frank was not. and will be back to purchase another car from him in the future. Most sales people are douschers and frank was not. More