Fannin Automotive Family of Dealerships

Hassle-free, customer-focused and friendly! The experience was handled in a professional and knowledgeable manner that my husband and I were not stressed, worried, or even doubtful.. that is say The experience was handled in a professional and knowledgeable manner that my husband and I were not stressed, worried, or even doubtful.. that is saying a lot based upon our previous experiences with other dealerships. From the initial conversation on the phone to signing the papers, we had the most positive car-buying experience we have ever had. Everything we were told would happen through out the process, they made sure did. All negotiations were minimal and satisfying. we were truly surprised at the ease of rapport built so quickly with the representatives. We left with our new vehicle and felt like we gained new friends! We would definitely recommend their services to others. More

Awesome.. The Dealership is like nothing I have ever seen before!! Was treated to a free lunch in the cafe upstairs while my paperwork was being printed!! Will The Dealership is like nothing I have ever seen before!! Was treated to a free lunch in the cafe upstairs while my paperwork was being printed!! Will most definitely buy my next car from Fannins!! More

Awesome people skills with mr. Kennedy! An asset to your co. Went above and beyond to seal the deal!!! Two day process to. Bring together however Shane never gave up! We were both pleased and I drove away! See Went above and beyond to seal the deal!!! Two day process to. Bring together however Shane never gave up! We were both pleased and I drove away! See in a few months for another one LOL More

Yes and would refer them to Shane Kennedy, and already have! Many sales staff just sat and stared. Shane Kennedy seen us looking and stepped up to the plate! Best experience ever in a transaction on a car lot! Many sales staff just sat and stared. Shane Kennedy seen us looking and stepped up to the plate! Best experience ever in a transaction on a car lot!!! Finance dept wrote checks with their mouths their butts couldn't cash, But I was prepared with cash or pre finance approval. More

Don't take your Mercedes there for service Since this is the only MB dealership in eastern Kentucky I really wanted to like the service dept, as I would rather patronize a local business instea Since this is the only MB dealership in eastern Kentucky I really wanted to like the service dept, as I would rather patronize a local business instead of going to Lexington. Nice facility, friendly employees, but did a really poor job on the "B" service on my car. Did not replace worn wiper blades, did not reset service light (I found out how to to it from YouTube and did it myself) and worst of all they apparently tried to "rotate" my tires which are different sizes. When I got home I realized they had put the wider tires on the front and the narrower front tires on the back. The owners manual clearly states this tire setup cannot be rotated, and I also pointed it out when I dropped the car off. I called another Mercedes service dept for advice and they told me the tires needed to be switched back. I've decided to buy new tires in my hometown and will let the tire store correct this. I do not have time to drive back to Ashland to deal with this, nor do I want these morons to touch my car again. More

THE REVIEW ESR My Review Thanks to the entire staff of Fannin Automotive for delivering the exact auto I wanted and needed. A special thanks to Chris Rudmann ESR My Review Thanks to the entire staff of Fannin Automotive for delivering the exact auto I wanted and needed. A special thanks to Chris Rudmann for his willingness to keep searching under a time deadline. More

Great experience I would highly recommend Fannin Toyota to anyone looking to buy a new car. Chris Porter could not have been more helpful. All the paperwork went very I would highly recommend Fannin Toyota to anyone looking to buy a new car. Chris Porter could not have been more helpful. All the paperwork went very smoothly with the help of Keith Shrader. .Great job all! More

Chris Rudmann!! Chris Rudmann was my sales representative today and even though it was 15 degrees outside he made the process of buying a car very easy and enjoyable. Chris Rudmann was my sales representative today and even though it was 15 degrees outside he made the process of buying a car very easy and enjoyable. Chris was friendly and helpful and even scraped off some snow with his bare hands to show me the cars. I am very happy with the service and my new car!!! More

My experience Great overall experience. Staff was very helpful and accommodating. Willingness to work with our budget. We left very satisfied with our new car and w Great overall experience. Staff was very helpful and accommodating. Willingness to work with our budget. We left very satisfied with our new car and would recommend the dealership to friends and family. More

Very pleased After having a horrible experience with a new car we purchased, Fannin's stepped up to the plate and made everything right for us. I am really impress After having a horrible experience with a new car we purchased, Fannin's stepped up to the plate and made everything right for us. I am really impressed with them as a dealership, will continue to get our vehicles there. Service after the sale means a lot to us. Chris Rudman is a awesome car salesman, if your looking to buy a car look him up and he will take great care of you. Thanks to Fannin's staff from the service, loaner, management, owner & sales dept!! More