Family Toyota of Burleson

Off to a Good Start I was drawn to the dealership based on them having the car I wanted in stock at the price I was willing to pay. Unfortunately, web information isn't a I was drawn to the dealership based on them having the car I wanted in stock at the price I was willing to pay. Unfortunately, web information isn't always accurate as the vehicle had recently been sold. I guess it was a blessing in surprise as I was able to find a more heavily optioned Tundra at only a fraction above the price I originally sought. My salesperson Josh Tackett went out of his way to make the purchase happen. When it looked as if things weren't going to work out, Josh reached into his bag of tricks to sway the managers into making the deal. Upon vehicle turnover, Josh went over every square inch of the vehicle to ensure I was informed of how things functioned. One negative to come out of this buying experience was that I noticed a few small scratches in the paint on the rear tailgate. Not a big deal though as I was certain Josh would take care of it at a time convenient to us both. More

Above and beyond your highest expectations Dustin (general manager) and Daryl (salesmen) were the best ever!! Their willingness to make sure we got the best deal and help us with our unique sit Dustin (general manager) and Daryl (salesmen) were the best ever!! Their willingness to make sure we got the best deal and help us with our unique situation. We are grateful for everything they did. Chris in service has also gone above and beyond the expected for getting our vehicle ready and very quickly as well. More

Excellent Service Great new dealership! Toyota of Burleson is a great place to buy your new car. I would definitely recommend the staff at this dealership they are all Great new dealership! Toyota of Burleson is a great place to buy your new car. I would definitely recommend the staff at this dealership they are all very helpful, thorough and help you get the best possible deal. Richard and Rudy were courteous, friendly, knowledgeable, and professional assisting us on the purchase of our new Highlander. Love my new car and look forward to dealing with them in coming years. More

Excellent dealership! For buying new car from a dealership, the experience was great!!!! Sierra Mickens helped me a lot in the process, very nice and friendly. Not to menti For buying new car from a dealership, the experience was great!!!! Sierra Mickens helped me a lot in the process, very nice and friendly. Not to mentioned the manager worked with me to get the loan approved and the price was great. Wasn't expecting leaving with a car that day, but I did !!! I highly recommend anybody that is looking for a new vehicle to go to Family Toyota of Burleson. More

Best experiance in buying a vehicle. Tammy Rix was so very helpful in helping me select the car I really wanted. After visiting with her at Family Toyota in Burleson , I visited three ot Tammy Rix was so very helpful in helping me select the car I really wanted. After visiting with her at Family Toyota in Burleson , I visited three other dealerships to make certain Toyota was the right car for me and the dealership I wanted to be involved with. Every thing was explained to me in satisfaction . Tammy was so honest . It was an experience that I didn't receive at the other dealerships. I highly recommend Family Toyota of Burleson. More

Happy Customer We just picked up our new Tacoma. We went to Family Toyota a few days after opening but the model with the color and options we desired wasn't availa We just picked up our new Tacoma. We went to Family Toyota a few days after opening but the model with the color and options we desired wasn't available. Sierra and Derrick were very accommodating and worked with us to factory order exactly what we wanted at a very reasonably price! More

Bought out our lease We were instructed by Toyota to go to our closest dealer to handle the end of our leasing of our 2012 Toyota Camry SE. We asked Rich for information a We were instructed by Toyota to go to our closest dealer to handle the end of our leasing of our 2012 Toyota Camry SE. We asked Rich for information about our options, turn in our vehicle, lease another, or purchase the one we were leasing. Rich was helpful, but it took a very very long time to get this done. The longest wait was after we made our decision, waiting on Omar the financial guy. We had asked Rich a very questions we were concerned about and he said they would be answered by Omar. When we finally got back there, he had all the paperwork already filled out and none of our questions were addressed. He got his director (don't remember his name) and instead of explaining all the unexpected costs, he wanted to argue and just get us done and out of there. He made us feel like we were an inconvenience and insulted we had questions. He did end up waving the inventory cost (car was never on the lot), and inspection cost (just had it done in January). I also had 2 recalls done, and service was good. Since you recently opened, I recommended in hopes these things will improve. More

Quick and easy This was by far the quickest and easiest vehicle purchase experience I've ever had. I was able to take care of most everything over the phone so there This was by far the quickest and easiest vehicle purchase experience I've ever had. I was able to take care of most everything over the phone so there was absolutely no pressure. Every member of the staff was friendly and inviting so I felt completely comfortable by the time I got there, and speaking of comfort, the dealership itself was amazing! Once I was in I took a test drive, talked numbers, and drove home in my new truck all in just a couple of hours. My previous experiences had me at a dealership for several hours of frustration before I could leave feeling dissatisfied after being shuffled around from office to office. Family Toyota of Burleson is the way to go. I absolutely love my new truck, and I would definitely buy from this dealership again. More

Excellent Service!! I'm lost for words, but my wife and I had the best car buying experience, PERIOD, with Family Toyota of Burleson. We drove over three hours, encounte I'm lost for words, but my wife and I had the best car buying experience, PERIOD, with Family Toyota of Burleson. We drove over three hours, encountering some snow along the way, to buy our car from this dealership because of their superb customer service over the phone. Once we got there, they basically rolled out the red carpet for us making us feel like FAMILY. Ultimately, we got the car exactly with everything we wanted and plus some. The service that Myerl and Nikki provided was second to none. More

Enjoyable Experience My husband and I just leased our 2015 Sienna from Manny and had a very enjoyable experience from beginning to end. Manny was everything you could hop My husband and I just leased our 2015 Sienna from Manny and had a very enjoyable experience from beginning to end. Manny was everything you could hope for in a salesman! Nikki was fantastic when it came time to sign everything by reassuring us that we were making a smart decision to fit our familys needs. I loved the atmosphere of the dealership and would highly recommend them to anyone considering a change. More