Family Toyota of Burleson

Complete Waste So after I valued my trade using the dealership's own tool, I called to make sure that this is what I could expect to get for my trade-in and was told So after I valued my trade using the dealership's own tool, I called to make sure that this is what I could expect to get for my trade-in and was told "Absolutely", with no caveat whatsoever. After making the 45 minute drive to look at a car I liked, I was lowballed on my trade for $2000 less than the book value. After the typical back and forth of a car dealership, and speaking with the appraiser directly, I was told "We are a high volume dealership and so we price our units accordingly, so that's the reason for the trade-in value." Needless to say I walked out. That being said, if you are in the market to take MUCH less than your trade-in is worth in order to help Family Toyota of Burleson be a high volume dealership, then by all means do so. On the other hand, if you want a no hassle experience and getting EXACTLY what your trade is worth, then make the short drive to Vandergriff Toyota of Arlington and ask for Timothy. I got what my trade is worth, got a great vehicle at a great price (better than Family Toyota of Burleson) and got a pleasant experience all around! More

Great Experience for my first time Great customer service , really nice staff with a-lot of patiences me and my husband purchased a 2015 new rav4 the gave us the best price in the dfw Great customer service , really nice staff with a-lot of patiences me and my husband purchased a 2015 new rav4 the gave us the best price in the dfw metroplex , our sales man Chandler was really nice and had a-lot of patience as well with derrick to get the vehicle that my husband wanted from the le, xle , took out 3 different vehicle to look at after their closed time , that showed alot how the appreciate their customers. We went the next day to sign the financial agreement with Joe which he is also a really trustworthy guy and explained everything well detailed. Tammy Rix also was really nice lady she was reviewing all the paperwork and made sure the vehicle was ready for us. I would definitely recommenced this dealer ship everyone is really nice , respectful and really nice positive attitudes , not pushy at all. More

Worked hard Focus on customer service was evident. Carlos was very busy, but took the time to meet with me and assure me I was getting a good deal. Thank you C Focus on customer service was evident. Carlos was very busy, but took the time to meet with me and assure me I was getting a good deal. Thank you Carlos for working quick! More

Committed to customer service We had an idea of the vehicle we wanted but had not settled on the available options that may work for us. It was cold and windy outside so our sales We had an idea of the vehicle we wanted but had not settled on the available options that may work for us. It was cold and windy outside so our salesman encouraged us to stay in the showroom while he literally ran across the lot several times to verify options and bring vehicles up to the showroom for us to compare during our visit. It made for a very easy and convenient selection process. More

Awesome Experience!! My son was looking for a car in his budget with reasonable mileage. Josh Tackett and Dustin Herndon did a great job of helping him achieve that goal My son was looking for a car in his budget with reasonable mileage. Josh Tackett and Dustin Herndon did a great job of helping him achieve that goal in 1 day. It was hassle free and one of the easiest car buying experiences we've ever had. I would definitely recommend Family Toyota to family and friends. More

Awesome dealership to work with We were forced to look online for a car after being given the run around and having several hours of our time wasted at our only local Toyota dealersh We were forced to look online for a car after being given the run around and having several hours of our time wasted at our only local Toyota dealership. The internet sales staff at Family Toyota were great to work with and a deal was worked out very quickly and painlessly over the phone. Even though it was a 4.5 hour drive for us to pick up the car, it was well worth it! We were treated very well while there and were able to get back on the road quickly. Thanks! More

customer service I did not buy my truck there but after this visit for a oil change I will never go anywhere else to buy, this dealership was great, the best restroom I did not buy my truck there but after this visit for a oil change I will never go anywhere else to buy, this dealership was great, the best restroom I have sever seen in a dealership, This was my first trip there and they impressed the heck out of me, Ava was my person who took care of me and WOW, she took care of me, I walked away very very impressed and I do not normally get impressed with car lots, but I will go back there over and over. I really was that impressed More

Ava was exceptional When I arrived Ava was very attentive, extremely helpful and kind. I will return without doubt. I usually travel a longer distance for service but wil When I arrived Ava was very attentive, extremely helpful and kind. I will return without doubt. I usually travel a longer distance for service but will get my work done here from now on. More

kudos for their exceptional customer service skills My Chevrolet Cobalt drives great and I am very happy with my purchases the entire staff Ed, Faheem, Michael, and the finance manager deserve kudos for My Chevrolet Cobalt drives great and I am very happy with my purchases the entire staff Ed, Faheem, Michael, and the finance manager deserve kudos for their exceptional customer service skills and I really appreciate that they were able to work within my budget for the car that I wanted. I will give 5 stars to this dealership. Keep in mind I do not do this lightly in fact this is the first dealership I've dealt with that I've given a good rating to. Keep up the great work and Thanks for the great service. More

Fast and friendly Got deal very quick. Thank for saving both of our time and the guy in office his name is Joe Johnson very helpful. I'll introduce to my friends. Got deal very quick. Thank for saving both of our time and the guy in office his name is Joe Johnson very helpful. I'll introduce to my friends. More