Family Toyota of Burleson

bought a used car Bart was great! I was only looking and we ended up buying. had a snag in the finance dept but the GM straightened it out Bart was great! I was only looking and we ended up buying. had a snag in the finance dept but the GM straightened it out More

Honest dealership Manny is the best when it comes to purchasing a new or used vehicle and the service I received from mr Richard was exceptional , including the enviro Manny is the best when it comes to purchasing a new or used vehicle and the service I received from mr Richard was exceptional , including the environment. More

Awesome Dealership Awesome dealership with top notch service. Saleman (Joseph Llamas) quality service, without the hassle. The Pre Owned Relationship Manager (Serkan Hur Awesome dealership with top notch service. Saleman (Joseph Llamas) quality service, without the hassle. The Pre Owned Relationship Manager (Serkan Hur) made me feel apart of the family. Then the Gerneral Manager (Dustin Herndon) rooled out the red carpet treatment to close the deal. I called my sister to come up to the dealership and she bought a car from Family toyota. She had the same unbelievble exprience at Family Toyota Burleson. More

Excellence in customer service bar none! This is absolutely the best dealership I've ever visited in my life! They greet you with a smile from the moment you exit your vehicle in the parking This is absolutely the best dealership I've ever visited in my life! They greet you with a smile from the moment you exit your vehicle in the parking lot. I was looking for a vehicle for my daughter. They showed me the vehicles I requested to see. I had chosen two from viewing cars.com. They let me know what others were in the price range I desired. There was never any pressure - no upselling. This may sound far fetched, it is however quite true. I've purchased several cars over my lifetime and almost every purchase experience left me feeling as though I was in a battle. My blood pressure was elevated, my intelligence insulted... Other dealerships misrepresent themselves, with ads that aren't true. While negotiating pricing other dealerships typically go back and forth with, the "let me talk to my manager" game. It's insulting and exhausting. But not Family Toyota of Burleson! They do businesses as though they're dealing with friends and family they expect to see every day. I was treated with such respect and kindness, it felt like a relaxing breath of fresh air. I even like the music they played! Frank Thompson is the sales person who helped my daughter and I. Frank and I have done business at another local Tarrant County dealership back in 2012. He was working at the same dealership I'd purchased a new car from back in 2006. The 2006 experience was one of those experiences spoken of above. This was not Frank Thompson; he didn't work there in 2006. I was loathe to return in 2012 to buy a car with my wife. A co-worker told me about "the best salesman ever!" When I asked what dealership he worked, my heart sank; I remembered 2006 at that other dealership. I trusted my co-worker due to the tremendous respect I have for her. That's when I met Frank Thompson. Frank is a thoughtful professional in every sense of the word. We purchased exactly what we were looking to purchase. Frank even saved us money! He told us of a discount for which we qualified through USAA. Frank Thompson believes in relationships selling -not just transactional selling. Frank Thompson had emailed me just weeks prior to us needing to shop for a vehicle. He emailed to let me know he was now with Family Toyota of Burleson (FTOB). What a great combination! Frank Thompson and Family Toyota of Burleson. Frank loves working for FTOB. I never knew the previous dealership was less than an ideal environment for Frank. That, I suppose, is just the professional Frank Thompson is. I'm happy for Frank. He smiles more at FTOB. Now we're smiling too. My hat's off to FTOB! I love walking through those doors. The entire team treats you like Family. Each member who noticed me standing about offered to be helpful. Not a single person was pushy or rude. Each one was pleasant and made it easy to smile. I could go on, but I think I've made my point. GO FTOB!!! J. L. Bell More

Toyota Prius Service My experience at this service center has been excellent so far! I will continue getting my car serviced here in the future. I have never had to wait My experience at this service center has been excellent so far! I will continue getting my car serviced here in the future. I have never had to wait too long to get taken care of and the employees are friendly and helpful. They even went as far as to send a fax I need to send to a family member regarding the service performed at no additional cost. More

Family indeed! My family's experience with these fine folks was amazing! Will recommend all to come and see them. The whole process was painless. Sierra, Derrick and My family's experience with these fine folks was amazing! Will recommend all to come and see them. The whole process was painless. Sierra, Derrick and Bryan were awesome. More

Awesome They ( sale man) Ronie and Emanuel work hard, to make Us happy. They took their time to find the way to help Us. Thank you so much Manny😄😄😄 They ( sale man) Ronie and Emanuel work hard, to make Us happy. They took their time to find the way to help Us. Thank you so much Manny😄😄😄 More

Great! Asher was extremely helpful and knowledgeable! He was able to answer all of our questions and helped us make the best decision for us. We always have Asher was extremely helpful and knowledgeable! He was able to answer all of our questions and helped us make the best decision for us. We always have a great experience at this dealership! More

Took the pain out of buying! Jennifer Delaney made buying a car as quick and painless as possible! She worked around my crazy schedule to get me in the car of my dreams. Thank you Jennifer Delaney made buying a car as quick and painless as possible! She worked around my crazy schedule to get me in the car of my dreams. Thank you Jennifer! More

Made my purchase very easy!!! I would recommend Family Toyota the place to go for a great deal. Frank Thompson followed up on everything for my wife and I which made our purchase s I would recommend Family Toyota the place to go for a great deal. Frank Thompson followed up on everything for my wife and I which made our purchase so easy. Thanks to management for working so hard to make it happen. More