Family Toyota of Burleson

2016 Corolla Went to Family Toyota to look at other options after having mostly decided to purchase a car at another dealer. Joseph showed us a brand new Corolla. Went to Family Toyota to look at other options after having mostly decided to purchase a car at another dealer. Joseph showed us a brand new Corolla. I have a long commute, and put around 40k miles per year on my vehicle, so warranty and longevity is important to me. Joseph patiently listened to my concerns, and helped me compare the pros and cons of both cars. I never felt pressured, and all-in-all it was a very comfortable experience. I feel like we got a fair price on a brand new car, and I am VERY happy with my new Corolla. We'll be looking to replace our second vehicle in a couple years, and we plan on coming and talking to Joseph again. More

Best Car Experience EVER!!! Stevie Landers was tenacious without being a typical high pressure pest salesman. She focused on honest information, helping us find what we want inst Stevie Landers was tenacious without being a typical high pressure pest salesman. She focused on honest information, helping us find what we want instead of what they had in stock. She fought like a bulldog to get us the best deal of the four dealers we were checking. Great buying experience!!! More

Great people They were very nice and friendly and very helpful and gave their best effort to get you the price that fix your plan. Highly recommend these guys. They were very nice and friendly and very helpful and gave their best effort to get you the price that fix your plan. Highly recommend these guys. More

Didn't need the condescension I purchased a new Toyota Camry Hybrid from Family Toyota in Arlington a little over two weeks ago. From nearly the second day after the purchase, the I purchased a new Toyota Camry Hybrid from Family Toyota in Arlington a little over two weeks ago. From nearly the second day after the purchase, the low tire pressure light came on. I visually inspected the tires and assumed that the temperature drop had caused the tires to read a bit lower, but was surprised that the pressure was not set at the optimum level during the make ready.process. A bit later, I was going to check the air in the tires at the gas station, but the light was not on, even though the tires were not particularly hot (only a couple of miles of city driving), nor the temperature warm. Then a bit later, after highway driving and the tires warming up, the light came on... exactly opposite of what I expected. I mentioned to my father-in-law that my sensor was going off and he said they had a similar problem on their 2014 RAV4 until the dealer discovered that their spare was quite low. So I decided to make a service appointment to verify that there was not an issue with the car. Family Toyota of Burleson was a little closer to my home and I wanted to continue doing business with the Family Toyota Family. When I went to the Family Toyota in Burleson service facility, I explained the situation to Richard Cheek as above, but kept getting interrupted by him telling me that air in the tires expands when it is warm and contracts when it is cold... He said I just needed air in the tires and to reset the sensor. I understand how temperature, pressure and tires work. The pattern I noticed did not necessarily fit that scenario, IF the make ready people at Family Toyota of Arlington had placed the pressure at optimum levels. (I purchased a 2016 model that had been sitting on the lot for six months, so there had been plenty of tire for the tires to run a bit low since it had been delivered to the dealer.) I think it is an extremely poor idea for a service rep to jump to conclusions about a situation without investigating it. It took me directly back to all of the bad dealer service experiences I have had where I knew the problem - and the car was under warranty - but the service rep automatically insisted that the problem was either the driver or sometime inexpensive. Only when I was paying for repairs out of my pocket would anyone try to diagnose an issue, and it would usually be what I had identified months before - yet it would not get written on the service tickets, so it was considered a new problem, making me responsible. I will NOT never buy a Ford, Honda, or Mazda again because of those experiences. I have had a few bad rounds with Toyota dealers too, and this exchange isn't helping. I went inside to wait and a very nice mute man came out and communicated with me that the tire pressure on all tires was 29psi (immediately after having driven 20 minutes at highway speeds to get to the dealership), when it should have been 35psi. According to math and research on this type of thing, the deviation between the temperature when I purchased the car (around 90 degrees with "cold tires") and the temperature this morning (about 78 degrees with "hot tires" from 20 minutes of highway driving) should be a difference of about 2-3psi. I went out to get the car and the service rep told me that my tires were just low. I was pleased that there was no problem and said that the make ready people must not have checked the tires when the car was delivered and the tire pressure sensor does not reset itself immediately, which would make sense in every way. He strongly denied it (as if he would know what was/wasn't done two weeks ago at a dealership in Arlington) and tried to explain how temperature and pressure works in a tire according to outside air pressure. I thanked him for his condescension. No service ticket was generated since my issue wasn't worth taking seriously. Apparently I don't appear to be knowledgable enough to know what is going on, so I won't bother Family Toyota in Burleson again. More

Best buying experience! This was a very good car buying experience, Jospeh made it very easy for me. My corolla s is exactly what i wanted and I'm completely in love with it! This was a very good car buying experience, Jospeh made it very easy for me. My corolla s is exactly what i wanted and I'm completely in love with it! I would definitely refer my family and friends. In my opinion this is the way a car dealership is supposed to be like. More

Top rate experience. No hassle no pressure. We had a great time that day. I was expecting the same frustrations as I have had in past new car shopping experiences. Frank, our salesperson went ou We had a great time that day. I was expecting the same frustrations as I have had in past new car shopping experiences. Frank, our salesperson went out of his way to make us happy. THANKS More

Two in the drive way My Wife purchased the Forerunner Last month . I was so impressed with the Culture of Excellence I went back and bought the Tundra last night . My dr My Wife purchased the Forerunner Last month . I was so impressed with the Culture of Excellence I went back and bought the Tundra last night . My driveway is looking good ! More

the best salesman ever is, Bart Gillespie!! This is our second car we have bought at family Toyota and we will never go any where else. Bart Gillespie is the best salesman you can ever ask for. This is our second car we have bought at family Toyota and we will never go any where else. Bart Gillespie is the best salesman you can ever ask for. If he doesn't have what you're looking for or what you want on the lot. Bart will put a 110% into getting you what you want. He is very patient and willing to go that extra mile to make a customer happy and satisfied. Now many salesman will do that for a customer (a woman costumer). I won't buy a car from no one else except Bart. Thank you, Bart! More

Best buying experience ever! Come to Family Toyota of Burleson for your next vehicle, you won't be sorry. Straightforward staff that don't try and put you in a vehicle you don't w Come to Family Toyota of Burleson for your next vehicle, you won't be sorry. Straightforward staff that don't try and put you in a vehicle you don't want or can't afford. Jennifer went out of her way to find the exact model, color, options, and interior that we were looking for. No pressure. No pushy sales pitches. No pestering phone calls while you think about the large purchase you are about to commit to. Plus, rumor has it that the popcorn is pretty good. More

EXCELLENT SERVICE I wanted to share what an awesome experience I had with the service department. They were professional and made a bad situation bareable. Thnak you I wanted to share what an awesome experience I had with the service department. They were professional and made a bad situation bareable. Thnak you More