Family Toyota of Burleson

Best car buying experience I ever had I highly recommend this dealership. The people were very friendly and went a hundred and ten percent to help me and make me trust them. I had an e I highly recommend this dealership. The people were very friendly and went a hundred and ten percent to help me and make me trust them. I had an extermely positive experience. I got a new Toyota Extermely Happy More

Great Experience This was my best experience ever in buying a vehicle. I worked with Jeff and Skeeter. Best part of experience was -“ this is our price”- none of that This was my best experience ever in buying a vehicle. I worked with Jeff and Skeeter. Best part of experience was -“ this is our price”- none of that “let me talk to my manager” run around. Financing was fast and easy. If you want a Toyota, this is the place to go. More

My new to me Rav 4 Last night when I came in to Family Toyota of Burleson I was treated with respect and as an adult. Those are important to me. I have dealt with deal Last night when I came in to Family Toyota of Burleson I was treated with respect and as an adult. Those are important to me. I have dealt with dealers and dealerships that just see a sale and nothing else. I did not buy from them. Frank was patient with me even though I was late getting to the dealership. He worked with me until we could find a deal that I was happy with. It had been a long and exhausting day for me and I was agonizing over the decision for a little bit, but he was great throughout the entire process. I even called today because I had a question about the car and Frank has been right on it. I will be telling others about my experience and about Frank when they are looking for a new care for themselves. More

Oil change, FE alignment Excellent communication between tech, service advisor, and customer...ME! Tech was very informative re: FE drifting (a Toyota weakness). Specs were wi Excellent communication between tech, service advisor, and customer...ME! Tech was very informative re: FE drifting (a Toyota weakness). Specs were withing the "green" range, but he was willing to take the time to center everything. Drifting now almost eliminated. Tech treated me like the knowledgeable "gear-head" that I am, explaining why the shift mechanism in the Avalon Hybrids are sometimes balky, due to the design itself. Family Toyota of Burleson, TX continues to please me with their service. THANK YOU! More

CHECK YOUR NUMBERS BEFORE SIGNING THE PAPERS. PREVIOUSLY I GAVE A REPORT BEFORE SIGNING THE PAPERS. AFTER SIGNING IT WITHOUT CHECKING LOOK WHAT HAPPENED . I BOUGHT A USED TOYOTA TRUCK FROM THEM PREVIOUSLY I GAVE A REPORT BEFORE SIGNING THE PAPERS. AFTER SIGNING IT WITHOUT CHECKING LOOK WHAT HAPPENED . I BOUGHT A USED TOYOTA TRUCK FROM THEM AND TURNED MY OLD TOYOTA TUNDRA AS A TRADE IN. I ADMIT THAT IN PART WAS MY FAULT BECAUSE I WAS VERY EXCITED AND I SIGN THE PAPER WITHOUT CHECKING THE NUMBERS. LATER ON I REALIZED THAT MY TRADE IN WAS $ 2500.00 DOLLARS SHORT THAN WHAT I ASK FOR AND THE SALESMAN DID AGREE ON. UNFORTUNATELY I SIGNED. SO PLEASE ASK FOR AN EXPLANATIONS FOR ALL THOSE NUMBERS ON THE PAPER BEFORE YOU SIGN. ALSO MAKE SURE YOU TAKE ALL YOUR BELONGINGS FROM YOUR OLD TRUCK . I FORGOT MY VERY EXPENSIVE SUNGLASSES THERE AND WHEN I CALL THE SALESMAN TO RECOVER THEM FOR ME HE SAID THAT IT WAS NOT THERE. More

Purchased a new 4Runner TRD Pro Super happy with my experience dealing with Bruce and Mike. Bruce really went the extra mile to make sure I got a fair price on my trade in !! G Super happy with my experience dealing with Bruce and Mike. Bruce really went the extra mile to make sure I got a fair price on my trade in !! Great guys to deal with and this is my 2nd 4Runner bought at Family Toyota so of course I'll come back again for my next one. More

Jeff and Family Toyota are the BEST Our new 2018 Camry is now our fourth Toyota purchase with Jeff and our second purchase with Family Toyota in Burleson. Jeff is very thorough and every Our new 2018 Camry is now our fourth Toyota purchase with Jeff and our second purchase with Family Toyota in Burleson. Jeff is very thorough and every time we had an appointment with him during any purchase he was always on time. Buying a car can be frustrating but Jeff is very patient and looks out for his customers. I never felt rushed or pressured at any time. He was very patient with us as we went through every option from possible leasing to our decision to just buy. Trust me when I tell you if they do not have exactly what is on the lot, wait, and I promise you they will do whatever they can to get it for you! Before leaving with my NEW 2018 redesigned gorgeous Camry, he went over all the technology and safety features. I felt very confident driving off. Family Toyota of Burleson is very true to their name. They make you feel welcome and everyone asks if you need anything from a bottle of water to a bag of popcorn. This dealership is well worth my drive across town to see them when others were closer to me. I go there for their reputation. Keep up the great job! More

A Total Rewarding Experience @ Family TOYOTA, Burleson, TX I was greeted by Miguel Hernandez, Service Representative for Family TOYOTA, on discussing an Extension of Warranty for a Cracked Dashboard on my Used I was greeted by Miguel Hernandez, Service Representative for Family TOYOTA, on discussing an Extension of Warranty for a Cracked Dashboard on my Used 2009 Toyota Avalon. He immediately checked on the Warranty Extension and after verification ordered the parts. He then introduced Chris Bruder, his Supervisor and the Service and Parts Director, to me. By the next day he had called for me to bring in my vehicle and by later that day had the necessary replacement completed. I have owned many vehicles in my lifetime and have never had greater service as experienced here at Family TOYOTA. They treat you as "FAMILY" and I intend to have my Family consider this Dealership for future Vehicle Purchase and Service! Thanking Miguel for his dedicated Service! More

Top notch service at a fast pace Miguel Hernandez greeted me upon arrival and we quickly discussed the service purpose of my visit. After a short time in the waiting area, he reappea Miguel Hernandez greeted me upon arrival and we quickly discussed the service purpose of my visit. After a short time in the waiting area, he reappeared and went over the multipoint inspection with me. I am always treated like "family" at this dealership. Miguel is an important part of this equation and I will always return to get more great service. More

Danielle in Accounting is an Incompetent Witch These reviews are paid and I wouldn't believe anything positive you read. This dealership is completely crooked and incompetent. I had $2500 left on m These reviews are paid and I wouldn't believe anything positive you read. This dealership is completely crooked and incompetent. I had $2500 left on my trade in and they still have yet to pay my credit union for the vehicle they have had for a month now. The first time, they sent it to the wrong bank. The second time, they put the WRONG name on the check. My bank called me and let me know. So, I called the dealership to let them know. I spoke with Danielle in accounting. I honestly cannot even believe this woman has a job. I tried to explain the situation to her and she hung up the phone on me. She then calls me back and says, "Let's try this again." I thought she accidentally disconnected the call, but she admitted to actually hanging up the phone on me for not letting her speak first! I can't even make this kind of stuff up. She then goes on to place blame on the sales people saying "how was she supposed to know the name, etc. etc." I told her all I wanted to know was when they were going to mail the payment out correctly. She goes on to say that I will need to send in a copy of my driver's license and she isn't sure and if she wasn't wasting her time on the phone with me, then she would've been talking to my bank instead. Her manager, Nicole, was in a meeting, so I'm still waiting on a call back. In the mean time, I spoke with Rosario, also in accounting, and she was much nicer! Like a night and day difference in customer service. I would still NEVER recommend this dealership to anyone. They are a headache to deal with, they drag their feet, and they are EXTREMELY incompetent. More