Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Family Toyota of Burleson
Burleson, TX
6,290 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
6,290 Reviews of Family Toyota of Burleson
February 23, 2024
Chad was my service advisor, and he was excellent. Both professional and personable. My Avalon runs like a top and came back to me sparkly clean. The customer service lobby was great. Clean, roomy, co Both professional and personable. My Avalon runs like a top and came back to me sparkly clean. The customer service lobby was great. Clean, roomy, comfortable, large wall mounted tvs and fresh coffee. If you must wait while having your vehicle serviced, Family Toyota of Burleson’s Service dept/lounge is the place to do it👍 More
by sandylacer
Employees Worked With
Chad — Service advisor
February 23, 2024
I was looking for a minivan. Initially, Burleson tried get an additional $1299 as dealership addons which I worked thru get that off. I did not realize that dealerships from Bur Initially, Burleson tried get an additional $1299 as dealership addons which I worked thru get that off. I did not realize that dealerships from Burleson and Arlington are from same owner until late in the process. I got 2 quotes, one from each dealership. Surprising that both were trying to outbid each other. Greg and Marcus took a $500 deposit without any agreement indicating it was a non-refundable deposit. Interesting that Arlington did not ask for a deposit. I paid the deposit in Jan. I had to travel internationally in Feb due to a family medical emergency. When I came back things had changed for me and I did not want to pursue the purchase. I asked for refund and Greg has not responded to my email. Marcus via text is saying the deposit will not be refunded. There was no agreement verbal or written that the deposit is non-refundable. I am really disappointed with the lack of empathy or customer relationship from the folks at Burleson Toyota. Please be cautious working with this dealership. More
by gnazare
Employees Worked With
Marcus Gordon, Greg Striejewske
February 23, 2024
Cristian Berumen did a fantastic job . Very helpful on all questions . We will come back In the future. We look forward to coming to Toyota ! We love our Toyota . Very helpful on all questions . We will come back In the future. We look forward to coming to Toyota ! We love our Toyota . More
by Bronk2431
Employees Worked With
Cristian Berumen
February 23, 2024
Best car buying experience ever! Dustin was phenomenal at helping me find the car I really wanted and at a great price. The staff was patient and explained everything to me in great Dustin was phenomenal at helping me find the car I really wanted and at a great price. The staff was patient and explained everything to me in great detail. Highly recommend! More
by michelle.noskin
Employees Worked With
Dustin Herndon, Derek Herndon, Jared Johnson
February 22, 2024
This is the place to get your car! Jevon and Greg helped us get a new car quickly due to our situation of needing a car fast, and were very knowledgeable about all of the cars that wer Jevon and Greg helped us get a new car quickly due to our situation of needing a car fast, and were very knowledgeable about all of the cars that were shown to us. Ysrael helped make sure that all of the finances were good to go, and got us outstanding prices! 👏🏼 More
by SusyAguilar
Employees Worked With
Jevon Dorsey, Ysrael Placencia, Greg Striejewske
February 21, 2024
The dealership was great! I talked to Jevon and he was very professional. The car buying process was conevenient and he was thorough in explaining what the car comes with, and I talked to Jevon and he was very professional. The car buying process was conevenient and he was thorough in explaining what the car comes with, and the overall price mogs all the other dealerships in the area. Glad to buy a car for a reasonable price. Wooo! More
by Anonymous☆
Employees Worked With
Jevon Dorsey
February 20, 2024
Incredible customer service! This dealership is next level on all fronts. I have never had such a smooth experience when shopping for a vehicle. Cristian went above and beyond to This dealership is next level on all fronts. I have never had such a smooth experience when shopping for a vehicle. Cristian went above and beyond to ensure that we were well taken care throughout the entire process. If you’re in the market for a vehicle, this is the place to go! More
by madiandreasen
Employees Worked With
Cristian Berumen
