Family Toyota of Arlington

Best Car Buying Experience I just had the best car buying experience I’ve ever had at Family Toyota! I found the car I liked online and requested a test drive. Paul Ward contact I just had the best car buying experience I’ve ever had at Family Toyota! I found the car I liked online and requested a test drive. Paul Ward contacted me the next morning and scheduled an appointment. He was very friendly and had the car ready to go. I appreciate that he was honest and to the point so I didn’t waste time. Everyone on staff was friendly and helpful, and Scott in financing was very efficient. The whole process took less than 2 hours. I appreciate that Paul went above and beyond to help me, and I highly recommend him and Family Toyota! More

Wow experience! IF YOU ARE LOOKING FOR AN EXCELLENT ALL AROUND EXPERIENCE PLEASE SEE MICHAEL NKOLLO & PAUL WARD. I HAD NOT SO GREAT EXPERIENCES WITH OTHER LOCAL TOYO IF YOU ARE LOOKING FOR AN EXCELLENT ALL AROUND EXPERIENCE PLEASE SEE MICHAEL NKOLLO & PAUL WARD. I HAD NOT SO GREAT EXPERIENCES WITH OTHER LOCAL TOYOTA DEALERSHIPS..I EMAILED MICHAEL NKOLLO & PAUL WARD AFTER USING MY USSA MEMBER RATE RECOMMENDATION AND WAS NOT DISAPPOINTED. I GOT WHAT I WANTED. More

Quick and easy Paul W quickly reviewed my options given my criteria and narrowed down the decisions effectively with concise calculations. Appreciated his patience a Paul W quickly reviewed my options given my criteria and narrowed down the decisions effectively with concise calculations. Appreciated his patience and explanation on lease end expectations and the pros/cons. Would recommend Paul W and dealership More

Best car buying experience ever! We would definitely purchase from this dealership again. Our sales person was awesome, Paul. Our finance person was awesome, Daniel. We were in and ou We would definitely purchase from this dealership again. Our sales person was awesome, Paul. Our finance person was awesome, Daniel. We were in and out of there in record time. Absolutely no hassle experience!! More

“Awesome Shopping Experience“ After my first visit to Family Toyota and working with Zoe Avery on the purchase of my new RAV4, I was sold. It was such a great shopping experience. After my first visit to Family Toyota and working with Zoe Avery on the purchase of my new RAV4, I was sold. It was such a great shopping experience. I already own a Camry with over 200,000 miles and a Yaris with over 100,000 miles and have had no problems with them, so Toyota’s pretty much speak for themselves. However I was in the market for a SUV and again wanted a Toyota. Zoe Avery was so knowledgeable in explaining the different RAV4 styles which made my selection so much easier. I was going to finance through my credit union but after speaking with Daniel Youssefzadeh in Finance, I left with my new vehicle financed by Toyota. I am telling everyone that I know in the market for a new or used vehicle to visit Family Toyota of Arlington and ask for Zoe. She is the best. Cynthia More

Worst dealer ever!!! Two months and plates have not been received yet,nobody knows how to resolve this,you call them and they always say “call back next week,then the next Two months and plates have not been received yet,nobody knows how to resolve this,you call them and they always say “call back next week,then the next week then the week after and so on”” More

Paul ward is amazing Came in I got a car I am so happy this car is amazing thank you toyota. Paul ward went above and beyond my expectations Came in I got a car I am so happy this car is amazing thank you toyota. Paul ward went above and beyond my expectations More

very good Their customer service is very outstanding. Helped my family find a car that we have been looking for a long time now and we are very satisfied. Their customer service is very outstanding. Helped my family find a car that we have been looking for a long time now and we are very satisfied. More

In and out in 1 1/2 Hours After finding a great price on a Tacoma on Family's website, I contacted them through their site and spoke with Frank over the phone. Set up an appoin After finding a great price on a Tacoma on Family's website, I contacted them through their site and spoke with Frank over the phone. Set up an appointment a few days later to see the truck. Test drove and loved it. Everything went smooth with the paperwork and the deal itself. Only downside was that there is a 3 year warranty that was a great value if you didn't have warranties elsewhere (through bank, insurance, etc). It was added to our final price and unfortunately we found out about it after our financing check was written. The sales person should go over it with you before going to financing person. Good to know going in is that the Extra Care package Toyota offers is fully refundable. So, if you haven't done your due diligence through your financing partner, take their package and compare it. If you don't like it, just ask for a cancellation if you find a better offer. Simple. Overall, a great experience, besides the one point. Would recommend. More

Great car purchase experience even on a rainy day! We had a great experience last weekend. Internet Sales Manager Nick C. did an outstanding job in answering all our questions, and making us comfortab We had a great experience last weekend. Internet Sales Manager Nick C. did an outstanding job in answering all our questions, and making us comfortable. He was very nice and polite, and provided awesome customer service! More