Family Toyota of Arlington

Excellent Service! Wow, this had to be the easiest, and best car buying experience that I have had. Paul Ward and Sean Whittle had the exact car that I described over t Wow, this had to be the easiest, and best car buying experience that I have had. Paul Ward and Sean Whittle had the exact car that I described over the phone ready to test drive when I arrived. I was in and out of the dealership in about an hour with my new car! Excellent service, very comfortable and clean facility. More

Honest people Best dealership experience I've ever had. The service department is always honest and friendly to me. I will buy all my vehicles here if it stays that Best dealership experience I've ever had. The service department is always honest and friendly to me. I will buy all my vehicles here if it stays that way. More

Awesome Experience! I don't like the process of having to purchase a new vehicle. I wasn't looking forward to spending all day at a dealership. My husband and I did a l I don't like the process of having to purchase a new vehicle. I wasn't looking forward to spending all day at a dealership. My husband and I did a lot of research before we decided on Family Toyota. We made an appointment request online and Frank called within minutes. We set a time for early afternoon. When we got there, despite it being a wet, soggy day, Frank had the 2 vehicles we wanted to look at ready to go. Dealing with Frank was refreshing. He was very helpful and answered all our questions. We were in and out of the dealership within just a couple of hours. We will definitely be returning for future vehicle purchases. More

Dissatisfied customer!!! I week ago today I went into meet with Karissa Gutierrez (salesman)because I had met her at a convient store near by Family Toyota. I expressed to h I week ago today I went into meet with Karissa Gutierrez (salesman)because I had met her at a convient store near by Family Toyota. I expressed to her that was in the market for a new car and I was interested in the Prius. I shared that I had worked with another local toyota dealership but they didn’ t have what I was looking for.. she went on to say how family toyota was more efficient and customer service was much better than their competitors.. However when I went to see if I could purchase a car from them I had to wait on Karissa because she was away running errands. The process was fairly quick, she took my application and ask what type of payment was I looking for, after stating that I only wanted a car payment of $450. She took my app to get an approval she came back to say that the bank wouldn’t approve the deal for what was comfortable to me. She went back another time ask me for my final price that I would pay for the a 2017 silver prius that had previous hail damage, almost 800 miles priced at @ $27,000. She assured me that she was not going to run my social security # to many times. Karissa came back a second time to tell me that I would have to pay at least $100 more than I desired.. I kindly declined the offer as much I was interested in the car, I was not in love with the price and I could live without it.. So I politely told her thank you but no thank you.. I assured her that I would find a car that worked for my budget soon.. As the evening progressed I received notifications from my credit apps saying that my scores dropped and that I had 8 hard credit pulls in my credit.. I was extremely upset because I believe that is a ridiculous amount. 2 or 3, maybe 4 tries at the most but to keep running it through is extremely obsessive and offensive and I have to live with the results that are rendered because of. I am a single mom who really needed and affordable car to go to work and to take my children to school but to lessen my odds at doing so has made me extremely upset and very angry. I called Ronnie Beck (relationship manager)and shared the information with him, he said that he was not aware of what transpired but he would look into and get back with me. It has been right at a week of not hearing anything back from Ronnie Beck.. So now I know that Family Toyota of Arlington are not Integral they do not look out for the consumer or their customers l. It does not surprise me that I was lied to by the car salesman Karissa Gutierrez Because the managers operate the same he clearly said he would chk on the situation and call me back and he did not.. I run a small business and I truly give my clients excellent customer service, and awesome experience, & exceptional work etc... I am tired of companies saying they value you but their actions clearly states something else. I am aware that everything happens for a reason. Although I have yet to purchase a new car I am glad that Family Toyota didn’t receive any of my money. I would much rather support some other company with my hard earned money..I will be disputing those hits because I did not authorize that at all.My reviews will not be positive about this company and employees., Family Toyota of Arlington has the same affiliation as Family Toyota of Burleson. I think the Better Business Beaure, some news channels, all social media sites, yelp, twitter, facebook etc) should be aware of how poorly they handle their customers maybe they can take their business were it would be appreciated. After all no one wants to be treated unfairly. I didn’t ask for that. Ps... A very Disappointed Custmer!! That should be illegal to do so, I am going to look more into this situation since Ronnie Beck didn’t. Thanks you for really not caring-and being dishonest!!!!! More

2018 Tundra Crewmax Returning customer to Family Toyota of Arlington, they always treat us very good and willing to work with us. Thank you to Mr. Earnest Oliver, he did Returning customer to Family Toyota of Arlington, they always treat us very good and willing to work with us. Thank you to Mr. Earnest Oliver, he did a great job, also thank you to Danny Tran and previous salesman Chris Yates and Finance Guy Daniel Youssefzadeh thank you so much, we will for sure purchase again from Family Toyota of Arlington. Clay Family More

Friendly professional and and helpful. Andrei guided us through the process of finding a truck when we were not sure what we wanted. He stayed with us and was very helpful and professiona Andrei guided us through the process of finding a truck when we were not sure what we wanted. He stayed with us and was very helpful and professional even when we could not make a decision. In the end we got the truck we wanted thanks to Andrei and the friendly group at Family Toyota. Thanks Aundrei More

Great experience I am from the Texas Panhandle. I did the deal on the phone. I could not have asked for a better experience. They made it worth a plane trip to Dallas I am from the Texas Panhandle. I did the deal on the phone. I could not have asked for a better experience. They made it worth a plane trip to Dallas to get the car. They picked me up at the airport in my car and took me back to the dealership. They had all the paperwork ready so that I could get on the road as soon as possible. The only downside was that I had bugs on my new car when I got home. Michael Nkollo and everyone else was great. I recommend everyone in my area to give them a try. More

Best experience ever! Thanks to Paul, at Family Toyota we had an easy going experience with buying my first car! We got an AMAZING deal on the car which made me even more e Thanks to Paul, at Family Toyota we had an easy going experience with buying my first car! We got an AMAZING deal on the car which made me even more excited about my purchase. More

Great for the first time car buyer Paul Ward at Family Toyota was wonderful with my daughter. She was buying her first car and he made the process stress free! Love seeing the smile o Paul Ward at Family Toyota was wonderful with my daughter. She was buying her first car and he made the process stress free! Love seeing the smile on her face. 😁 More

Best team works! Absolutely the best dealer in the area! When we walk in we are greetly welcomed with all smiles and warmly caring heart by all the staffs. Paul Ward Absolutely the best dealer in the area! When we walk in we are greetly welcomed with all smiles and warmly caring heart by all the staffs. Paul Ward is very knowledgable and understanding saleperson. Bob Villadas is excellent and patiently explained all the financial details with us. Both of them are very professional and fast service. Highly recommended! More