Family Toyota of Arlington

Great Experience John and the folks at Family Toyota made buying our Highlander an enjoyable experience. They were friendly, helpful, and efficient. I would recommend John and the folks at Family Toyota made buying our Highlander an enjoyable experience. They were friendly, helpful, and efficient. I would recommend Family Toyota for your next purchase. More

Excellent customer service i went to family toyota to get the servide maintenance of my highlander guees what i go to front desk to ask for a price of a pick up, the lady in the i went to family toyota to get the servide maintenance of my highlander guees what i go to front desk to ask for a price of a pick up, the lady in the front send me with Kash Brewer. He got an ecellent customer services and has all the solution that you need. I was asking for a tacome 2013-2015 but i leave driving a 2017 toyota tacoma trd sport thanks to him. I recommend him and the dealership. More

Quick, pleasant, and welcoming dealership and salesperson We had been looking for weeks and narrowed down to a Toyota Camry. We had used various sites and apps. We had a couple bad experiences at dealerships, We had been looking for weeks and narrowed down to a Toyota Camry. We had used various sites and apps. We had a couple bad experiences at dealerships, but Family Toyota was a true breath of fresh air. My husband found a list of certified pre-owned cars on Edmunds and we really liked this Camry at Family Toyota. I actually was not aware of Family Toyota before this as they are new. I was actually at another dealership negotiating on 2 other Camrys. I started texting with John West at Family Toyota while at the other dealership. He explained they have really aggressive pricing on the web site. The Camry at Family Toyota was still under factory warranty and was just what we were looking for. We decided to visit Family Toyota. They were closing in 30 minutes, but we were warmly welcomed at the dealership by John West. We looked at and drove the car. It was amazing. It was in the best condition of any others that we had driven. There was not much negotiation. We paid the sticker price. It was reasonable, but we tried. We did get a $200 gas card from Edmunds because that is how we came to the dealership! The process was quick and painless. The finance process with Richard was the quickest I have ever seen. There was no pressure and just offered some options. I had been to several dealerships and this was an amazing experience. I would highly recommend! More

Great experience!! Not like any other dealership! Will was great! We did most everything over the phone, since we were a couple of hours away. Bought my daughter her first car from Will and we WILL be Will was great! We did most everything over the phone, since we were a couple of hours away. Bought my daughter her first car from Will and we WILL be back to purchase again!! More

First New Car This is my first time shopping for a new car and after some research, I made my way down to Family Toyota in Arlington. I spoke with Sergio on the ph This is my first time shopping for a new car and after some research, I made my way down to Family Toyota in Arlington. I spoke with Sergio on the phone prior to heading out and he was ready and waiting for us. The first car he brought out was the perfect color and we went on a real test drive, both highway and city. After the thorough test drive, I was convinced that this was the vehicle I wanted. The sales manager, Lyman, was great to deal with and we walked out with the car the very same day. I'm extremely pleased with my new Camry as well as the experience I had with Sergio and Lyman. I look forward to bringing my vehicle back to this location for regular maintenance and service. More

Excellent Customer Service Yesterday I closed on the purchase of a 2016 Toyota Highlander. Nick took care of the process and was able to make the process very easy. He was very Yesterday I closed on the purchase of a 2016 Toyota Highlander. Nick took care of the process and was able to make the process very easy. He was very attentive and was in constant communication with me. He even took the time to deliver the car to me in order to accommodate with my schedule. These days are not easy to find people committed to customer service and the commitment that requires to offer a top one. I will definitely will be recommending his services and dealer to my family and friends. Thanks Again Nick!! More

Excellent Service Purchased my 2016 from John West and the transaction was simple and easy. He made the process go smoothly and not much negotiating was done because hi Purchased my 2016 from John West and the transaction was simple and easy. He made the process go smoothly and not much negotiating was done because his initial price was one that I was happy with. More

Markela Langston - Excellent Experience The attention from Adam Ramsey - Sales Specialist at Family Toyota of Arlington, was excellent, very professional. Adam was very patient and went on The attention from Adam Ramsey - Sales Specialist at Family Toyota of Arlington, was excellent, very professional. Adam was very patient and went on to explain on details every question. He took the time to show me the cars and their different features on each one. The second time things went smooth including the paperwork for the car, on every detail. Finally, the paperwork was done and I left driving my Toyota Camry SE 2017. Very Please, with the very professional attention from Adam and all the Team. Thanks a lot. I have the feeling is the beginning of a long business relation. More

Nick worked very hard to get us the deal we wanted We put Nick through a lot as we negotiated the price on my new Toyota Tundra Platinum. He was very patient and understanding of our needs and limits. We put Nick through a lot as we negotiated the price on my new Toyota Tundra Platinum. He was very patient and understanding of our needs and limits. He was courteous and professional through the entire process even though it was getting late into the evening. More

Great Buying Experience I was a little apprehensive about purchasing a new vehicle. However, it was made into a smooth experience by the Family Toyota. I walked in and told t I was a little apprehensive about purchasing a new vehicle. However, it was made into a smooth experience by the Family Toyota. I walked in and told then what I wanted and to a "T" that is what I received! I was told by Will that I'd be taken care of and I most certainly was. It could not have been a more positive car buying experience. I highly recommend Family Toyota. More