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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,595 Reviews

5,595 Reviews of Family Hyundai - Service Center

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May 06, 2023

Bryan was great. My car was gone on a timely manner and clean when it was returned More

by LMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan-Service Dept
May 07, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

May 06, 2023

They were able to fit me in between scheduled appointments, for an oil change, new windshield wipers, and installation of anti theft device. I was also given a ride home and a ride back when my c More

by AHIRD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names.
May 07, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 05, 2023

They scheduled me an appt for a faub that was owed to me, I waited over 20 minutes just to pulling the garage, waited about an hour in the waiting room for someone to come and tell that they don't have that More

by kimschmidt725
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with a salesman
May 08, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 05, 2023

Professional, knowledgeable, friendly, wait time for walk-in on a Saturday oil change was good More

by BEVERLYAKAGRANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department, Beverly! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 05, 2023

The dealership was, quick and pleasant and knowledgeable, I received my car in less than 24 hours. More

by KEN.LESLIEE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 05, 2023

Programming was a bit high compared to part cost and the short time it took to programming. I received fast service for my replacement fob. Call a week ahead part was ordered. Came in had a short wait for More

by Debk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 05, 2023

as usual your service. was a fabulous experience every time i require a visit..thanks again. More

by robertbasso37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Family Hyundai responded

Thank you, Robert! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

May 04, 2023

Everyone is always so friendly and a pleasure to deal with. I would highly recommend taking your car there. More

by COLLEEN1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Colleen, and we look forward to working with you again.

May 04, 2023

1 - I was treated terrible as a customer, the service manager Michael made a racist comment to me over the phone and in person when I picked up my car on 5/2 after my car been repaired due to being stole More

by Brenita317
Recommend Dealer
No
Employees Worked With
Michael service manager
May 07, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 04, 2023

Went for service, had an appt. Mike was very courteous and helpful. Love your dealership More

by MCALLAHAN722
Recommend Dealer
Yes
Employees Worked With
Mike Major
May 04, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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