Family Hyundai - Service Center

Friendly service. And we’re much faster than I expected. Great job by all of ttecstaff And we’re much faster than I expected. Great job by all of ttecstaff More

Great service with amazing employees. But the place is very small and extremely busy. Difficult to get into. Also, the customer waiting area is very old and dated and lacks some amenities But the place is very small and extremely busy. Difficult to get into. Also, the customer waiting area is very old and dated and lacks some amenities. More

At this point one of the worst places I ever dealt with TBO Sr. U TBO Sr. U More

Normally I would rate the service department as excellent but my latest visit left me less then happy. I had brake work done recently and initially there was no problem. On a subsequent visit for another mat but my latest visit left me less then happy. I had brake work done recently and initially there was no problem. On a subsequent visit for another matter, I told the advisor I suspected a problem with the brakes. Instead of doing a comprehensive check they drove my car and reported no problem. A month later I returned and told the advisor there was a problem and I wanted then to pull the wheel for a thorough check which they did. This time I was told there was a problem and it would cost a lot of money to repair. After some back and forth discussion, I was able to reduce the amount but still unhappy with the total which about $1,000. I asked to speak to the service manager for a full explanation as to why I needed such extensive work when I had just had them do a complete brake job six months earlier. The manager never did come out to speak with me but I left feeling poorer in the amount of a little over $1.500 (total of original brake job plus current charges. I feel that something was not done properly on the original job which caused the brakes to fail later but I never got a satisfactory answer or the chance to speak with the service manager for an answer to my questions. Even on a subsequent visit for a minor issue, the advisor was still defending the charges. Unless I have no other choice, I will look for a second opinion before have major work done at Family. More

Had a very good experience for the most part. Love the car and how it's operating, especially the great gas mileage. Love the car and how it's operating, especially the great gas mileage. More

This was my first visit to your dealership service department. Very Busy! This dealerships volume is so large that they need to expand their service dept. Have a separate line and dedicated staff f department. Very Busy! This dealerships volume is so large that they need to expand their service dept. Have a separate line and dedicated staff for oil changes and rotations only. This would better organize and speed up the process for everyone. Your staff is the best! I worked with Bryan S., who is very kind, courteous and very knowledgeable. I made my next service appointment now as your schedule is booked 2 months out. I also used your shuttle service and Frank is wonderful, and so pleasant and a very safe driver. I would definitely recommend your dealership and service department. You truly are Family! More

Honest about condition of car Also very curteous . Would recommend dealership for minor repairs or oil changes Would recommend dealership for minor repairs or oil changes More

I have confidence in your business and have bought several new cars from Family Hyundai several new cars from Family Hyundai More

Love Family Hyundai. Any issues or concerns were always addressed immediately. Great good of people. Any issues or concerns were always addressed immediately. Great good of people. More

Service department mgr Mike was exceptionally professtional and mindful of my senior years and the heat was very intense when my air conditioning went out in my vehicle. The newly employed techn professtional and mindful of my senior years and the heat was very intense when my air conditioning went out in my vehicle. The newly employed technician was very kind but of course still new. The technician who had phoned me to inform me parts were in eventually took over my car and as Mgr Mike had initiated at the onset expedited my repair so i was able to ride in comfort within a few days. I’m aware of shorrtages in staff and parts and very appreciative of the timely services i received. Thank all of the servicemen involved. More