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5,819 Reviews of Family Hyundai - Service Center
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September 29, 2023
Don't care customer service that's out of contract. car was there 3month.car not fix. car was there 3month.car not fix. More
by TIMBUCCK
Verified CustomerEmployees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
September 28, 2023
Hi, I am satisfied with the dealership. They handle the business very Professional.i am pleased. They handle the business very Professional.i am pleased. More
by JDENTON90
Employees Worked With
September 27, 2023
Genesis should have a separate dealership and service. After the pandemic you really cannot get anyway near prompt service. Now they don't answer and return phone calls as the Hyundai service is overwhelm After the pandemic you really cannot get anyway near prompt service. Now they don't answer and return phone calls as the Hyundai service is overwhelmed with recalls. You have to call the USA Genesis number for service and expect an appointment 1 to 2 months out. Have been thru 3 Sonatas and now my second Genesis G80. Very satisfied with reliability and performance but the recent service unavailability makes me think twice about getting another Genesis. More
by KENG LEONG
Employees Worked With
September 26, 2023
Terrible Service Dept post pandemic. No explanation of services done. Advisor had attitude issues and was extremely patronizing. My car needs an oil consumption test which is a huge issu No explanation of services done. Advisor had attitude issues and was extremely patronizing. My car needs an oil consumption test which is a huge issue that Hyundai is very aware of yet I felt like they were doing me a favor by changing the oil. Voicemails are not returned and it requires multiple phone calls to speak to an advisor. I trade cars every 3-5 years and I’m not going to buy from Family. More
by rjstavola
Employees Worked With
Bryan Schultz
September 26, 2023
I think his name was Colin he was very nice and explained everything well to me. Service was quick everything well to me. Service was quick More
by Kyliah
Employees Worked With
September 23, 2023
Got me in and out in good time. Good customer service. Explained everything well. Would use them again. Good customer service. Explained everything well. Would use them again. More
by DALE31
September 23, 2023
I like the service I receive from the dealership in the service writers seem to be knowledgeable and do a good job. Helpful and keep your well informed service writers seem to be knowledgeable and do a good job. Helpful and keep your well informed More
by KENSK54
Employees Worked With
Schultz
September 23, 2023
Completely mis diagnosed a problem I fixed. Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going t Electrical connection AND windshield washer water supply somehow { right} were disconnected during transmission replacement. And they were going to charge me $350 to put a new washer motor in Colin is most caring and easy going. None of this is on him. He explains and takes time with us Colin is the best More
by GR5
Employees Worked With
