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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,594 Reviews

5,594 Reviews of Family Hyundai - Service Center

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June 23, 2023

Service done ahead of promised time. Everyone was very polite. Didn’t wash the car like they promised though. More

by HOFMONSTER
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 23, 2023

Mike Major was my Service Advisor. He was a total pleasure to work with. He texted me when our car was finished. When I picked our car up it had been washed. Note Mike M. had told me i More

by JNJNUTHOUSE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 25, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 23, 2023

Mr Kenneth was perfect at everything. He was an active listener, kind, and professional. I was happy with the work. More

by aboodbani
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mr Kenneth
Jun 25, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

June 23, 2023

Very informative and professional. Waiting area was great and people were polite and helpful with everything More

by TONYTALI98
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 25, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business, Tony, and hope to see you again soon!

June 22, 2023

They’re a great team. Customer service was exceptional. I would recommend them to all my friends. More

by STEVEC3366
Workmanship
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Family Hyundai responded

Steve, thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 22, 2023

I had a scheduled oil change appointment at this dealership and it was finished up very quickly More

by ARTARACH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 22, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 22, 2023

Had my car for 2 weeks with or no communication. For updates, I would have to request them myself. I thought being a Genesis, would afford me a much better customer service experience. Not a real More

by HAVEMUSTARDSEEDFAITH
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith was awesome , Sonata Bartkus
Jun 25, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

June 22, 2023

Service department employees are very knowledgeable, helpful and courteous. Services were provided timely and professionally. More

by DOREFESSLER
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 22, 2023

Always great service / everyone is nice and helpful / I really appreciate being kept informed on my service More

by NGRACEFAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 21, 2023

The last visit was handled very well. . it was taken care off to fix a problem. More

by BUDHAREZLAK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeff
Jun 21, 2023 -

Family Hyundai responded

Bud, Thank you for taking the time to share your feedback with us. Jeff and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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