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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,825 Reviews

5,825 Reviews of Family Hyundai - Service Center

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November 17, 2023

dropped off car for oil change because appointments were a month away. got it done in less than half the day More

by cmongaraz
Recommend Dealer
Yes
Employees Worked With
mike
Nov 19, 2023 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 14, 2023

Good service and friendly staff. Service done in a timely manner. Will be coming back. More

by CJONES736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 14, 2023

The salesman are extremely helpful and kind Pleasant considerate and very friendly. Very knowledgeable and able to answer all of my questions More

by JUDYGAIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers, Cole Nicholson
Nov 14, 2023 -

Family Hyundai responded

Judy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

November 11, 2023

Hyundai kept our vehicle for 2 days and never performed the service that they say was required which was a oil consumption test , the truck was left there on November 9, 2023 and on Saturday November 11 2 More

by Rosalind
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other Employees : Matt
Nov 15, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Rosalind, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 11, 2023

I was very worried when my service advisor retired that I wouldn’t receive the excellent service I was always given. ( He was the reason I bought my second Hyundai from Femily.) My new advisor Mike Majors wa More

by BOBBEE160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Mike was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Bobbee, please let us know.

November 10, 2023

Very responsive with any questions I brought us to the personnel. No issues to comment More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Family Hyundai responded

Thank you, Tim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 09, 2023

The service was great. Everyone one I dealt with was courteous and professional. I like the car gets washed before it’s returned to me. More

by DENIS.TUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Nov 10, 2023 -

Family Hyundai responded

Denis, Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 09, 2023

The employees at Family Hyundai are friendly and the services done on my vehicle has been great. More

by CAMPELLCAROL28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Family Hyundai responded

Carol, Thanks for sharing your thoughts about your experience with Family Hyundai. Colin, Mike, and our team appreciate your business and hope to see you again soon!

November 09, 2023

Crystal is awesome! She is really on the ball and was completely helpful and informative! More

by IMBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
Nov 09, 2023 -

Family Hyundai responded

It's great to hear that Crystal was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 08, 2023

I requested the appointment for servicing the security system for which I was recommended by the company. Appointment went well but I tried to change the time of appointment but failed to reach out for th More

by abdullah.ahsan2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of the attendant
Nov 08, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Nov 08, 2023 -

abdullah.ahsan2011 responded

I will get back to you when I need.

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