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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,592 Reviews
Call Service Center (708) 444-7100

5,592 Reviews of Family Hyundai - Service Center

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September 09, 2023

Helpful and glad the service Dept text you updates On the status of your car. More

by MATTHIASSTACY67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken in service, Tom Salin, Eric Kratschmer
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Sep 11, 2023 -

Family Hyundai responded

Stacy, Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 08, 2023

Everyone is great, really professional, and I always know my car is well taken care of. 5 stars!! More

by ASIA1318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Sep 08, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

September 07, 2023

Too long to get an appointment. Good Service but takes forever to get your car in there. More

by VFALSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Sep 08, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 07, 2023

Fast,precise genuinely cared about my problem, friendly and knowledgeable, they did the work in a timely manner! More

by JOANEGOLESTENU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, girl at front desk
Report | Print
Sep 08, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 06, 2023

Didn't make it home and check engine light came on. Took it back and they cleared the code without fixing it. Didn't make it home and light came back on. Now gotta take it elsewhere because I don't tru More

by SHAWNSTUBBS217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth Begeske 0 stars
Report | Print
Sep 09, 2023 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Sep 25, 2023 -

SHAWNSTUBBS217 responded

Can you send the roof rack piece that was suppose to be sent me?? It was part of the contract and wrote in it and still haven't received it. The check engine light is a $1,500 fix that I have to pay out of pocket because I don't trust this dealership to actually fix it.

September 06, 2023

Attentive service has been rendered each time I go. Check out the salesperson PJ. Thanks. More

by CLJAX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith
Report | Print
Sep 06, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 06, 2023

I was very satisfied with the work done. Also the timeliness was great. I also got all my recalls completed. More

by GMARASSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 06, 2023

Great, awesome,wonderful,friendly,they make you feel special. They listen to the problem and make it happen, good job More

by PJTRIBETT
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Report | Print
Sep 07, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 05, 2023

The service was good. They were very helpful and fast. The workers were polite as well. More

by JUANRCASTRO064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Family Hyundai responded

Thank you, Juan, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 05, 2023

My advisor was Steven Ettema. Steven did an excellent job. Very knowledgeable. I would request Steven on my next visit again. Thank you Steven. More

by JEANBOG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ettema
Report | Print
Sep 05, 2023 -

Family Hyundai responded

Jean, We are very happy to hear Steven provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Sep 05, 2023 -

JEANBOG4 responded

This is an excellent car dealership, and i would recommend it to everyone. Thank you for all you do for everyone !!

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