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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,830 Reviews

5,830 Reviews of Family Hyundai - Service Center

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February 25, 2021

Mike was extremely professional and I greatly appreciate all the work they did to make sure I was happy with my service. They really went above and beyond to ensure I was happy. Thank you More

by JACKIE030497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Family Hyundai responded

Thank you for your very kind review, Jackie! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

Feb 25, 2021 -

Family Hyundai responded

Thank you, Jackie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and our team, and we look forward to working with you again.

February 25, 2021

The appointment scheduling was great. They took me at my appointed time in a timely manner. They promised me the vehicle at the correct time More

by KJWOLNIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 25, 2021 -

Family Hyundai responded

Thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Sep 02, 2021 -

KJWOLNIAK responded

Family Hyundia was great

February 24, 2021

Took me 5 days to make an appointment to have my car serviced. Al should honestly be fired. Sam is wonderful and had my appointment scheduled in 2.5 seconds so I don’t know why it took Al almost a week More

by Lyss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Wallace
Mar 13, 2021 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 24, 2021

Hyundai service has always been great to me, the sales personnel and other employees approachable and easy to talk to. I have know problem sending anyone to Hyundai because of the great service. More

by t-land
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 24, 2021

Very quick for oil change without appointment! Things Very quick for oil change without appointment! Things that needed to be addressed were brought to my attention With no high pressure sale to perfor More

by DOGDOC83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a timely and pleasant one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

February 24, 2021

Hyundai shouldn't wait until after a customer brings a car in to be informed that there's at least 100 cars ahead of them. Especially when the car isn't driveable and has to be towed in. Hyundai should i More

by Adeyemo
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2021 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 23, 2021

First time buying an Hyundai. Will not be my last. Excellent customer service. Very attentive listened to what I wanted and delivered. Very happy with my Tuscon. More

by NAN7847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
Feb 23, 2021 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience here at Family Hyundai! Congratulations on your Hyundai Tuscon. We sincerely value your business and look forward to your next visit.

February 23, 2021

The entire staff is very respectful of all customers. I feel confident that my needs will be met when at Family Hyundai. Great service and efficiency. More

by mabobich10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 23, 2021

It was nice that the dealership made the repair to our auto start and did not charge us. The repair was completed timely and the staff was friendly and professional. More

by EDWARDKASANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MATT
Feb 23, 2021 -

Family Hyundai responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback, Edward! We appreciate your business and thank you for choosing Family Hyundai.

February 22, 2021

No problems and very friendly.As always the experience No problems and very friendly. As always the experience was good and very short wait. Would recommend them to all my friends. Will be back for my n More

by KNIEMIEC
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Feb 22, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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