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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,621 Reviews

5,621 Reviews of Family Hyundai - Service Center

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December 01, 2021

Took way too long. I was told it would be 2-2.5 hrs and it ended up being 3.5 hrs and it wasn’t even busy at all. Ridiculous. More

by NICOLE
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
New employee
Dec 18, 2021 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that your service took longer than expected. We truly appreciate your business and your patience.

November 30, 2021

Thank you Family Hyundai I've been a Hyundai owner for over 10 years I've bought my first brand new Santa Fe back in 2012 and I've been a Loyal customer ever since. I want to Give a special shot out to th More

by charleeb68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici, Eric Kratschmer
Nov 30, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 30, 2021

My car looked worse after it was washed than it did before it was terrible More

by JACQUELINE_GREEN37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lacy
Nov 30, 2021 -

Family Hyundai responded

We're sorry, Jacqueline, to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly.

November 30, 2021

Profesional and detailed in their dealings and always have had satisfactory results and honest conversations with them More

by QUOVADIS7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin, Kelly Kuckelman
Dec 01, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

November 29, 2021

Tom was a fantastic service manager. Polite professional and a pleasure dealing with!! The best I’ve ever dealt with. More

by MIKE.DUNICAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 29, 2021 -

Family Hyundai responded

Thank you so much for your excellent review, Mike! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tom to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

November 28, 2021

Got the appointment. Dropped the car off. The oil got changed and the electrical issues got resolved. More

by rustynickl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Family Hyundai responded

Rusty, Thank you! Mike and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

November 25, 2021

Family Hyundai provides courteous, knowledgeable and reliable service. I would definitely recommend servicing your vehicle there. Tom Salin is also an excellent service advisor who consistently is upfro More

by kscott20002019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 25, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and the team, and we look forward to working with you again.

November 25, 2021

Great service .great people. Always been great going there. Always explain everything to me.never a problem. More

by SCOTTARTIBEE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 28, 2021 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate the five-star rating, Scott. We look forward to having you as one of our valued customers for years to come.

November 24, 2021

Bryan immediately understood my vehicle's fairly complex problem and took care of it promptly. Very personable employee! More

by lobewiper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz of service dept.
Nov 24, 2021 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

November 24, 2021

Friendly and professional. Precise and Courteous. Timely and on point. Great customer service and quality More

by 55CHILDSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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