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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,616 Reviews

5,616 Reviews of Family Hyundai - Service Center

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March 06, 2022

I always appreciate the friendliness of the staff, and their willingness to answer questions about service options. More

by mjoyce174111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 06, 2022

Brought the car in for a cel and they didn’t even open the hood to find the real issue. Just read the codes which I provided them and then charged me a diagnosis fee. More

by trystansr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Mar 23, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 06, 2022

This dealership is friendly, professional and willing to help provide all parts and services that are needed for your vehicle. I love the service also because they are quick regarding my wait time. Big thu More

by Meanjean.5757
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 07, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 05, 2022

Helped me with the issue of my brand new car. No problems, contacted me immediately and explained what was wrong. More

by danielle.widelski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Mar 05, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Danielle. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 05, 2022

Great customer service at Family ! Very well taken care of. Car was repaired promptly and correctly. Thank you. Fantastic service department More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Family Hyundai responded

Thank you, Kris! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks for choosing Family Hyundai!

March 05, 2022

Great service- Collin was excellent Prompt and good service Havd always brought our cars here More

by Dmc39875@comcast.net
Recommend Dealer
Yes
Employees Worked With
Collin
Mar 05, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 05, 2022

It was my first experience, but a wonderful one. My husband, who passed away, handled everything that had to do with our cars. Thanks to Collin for making this an easy and pleasurable experience! More

by TIGERADICT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Colin, and for taking the time to leave us this wonderful feedback!

March 05, 2022

I have been coming here for 8 years for my 2014 Santa Fe Sport. I have had minimal issues and hope to keep my car for as long as I can. More

by janices514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

Family Hyundai responded

Thank you, Janice. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 05, 2022

Terrible my android auto has been acting up for the past year. They cleaned the usb outlet and it worked for 3 hours. I've told them it might be a glitch in the wiring. But what do I know? I've scheduled More

by YeyitoRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Family Hyundai responded

Thank you for your feedback and we're sorry that we failed the first time around. We look forward to getting things figured out on the 1st of April.

March 05, 2022

It was very good they were very nice with me they explain me every thing what they did More

by Mohammadhishmeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Mar 07, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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