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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,614 Reviews

5,614 Reviews of Family Hyundai - Service Center

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March 08, 2022

The dealership was very clean. The dealership was very professional. The work was done very quickly. More

by Gracie’s mom.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 09, 2022 -

Family Hyundai responded

Gracie, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 08, 2022

After a rough start with the appointment software program, the employees made up for it. The service staff was professional and accommodating. I was pleasantly surprised how clean inside and out m More

by Cheri Vana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Family Hyundai responded

Cheri, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 08, 2022

I wa acknowledged right away, I was checked in at a reasonable time after arriving, technician was helpful and courteous. I was given follow-up before work completed More

by ROSBRN
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Family Hyundai responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 08, 2022

Out of all the dealerships I’ve been to in the last 40 years this dealership is by far the best More

by Bachnich98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 08, 2022

Hard to get a valet service time. Car wash not too clean and interior not vacuumed More

by kengleong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

March 08, 2022

It’s very nice dealer good service good people good experience I love them all More

by mo.abuhalaweh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Mar 09, 2022 -

Family Hyundai responded

Mo, We appreciate your business and our team looks forward to serving you again soon!

March 08, 2022

Just had oil change. I was in and out quickly, they did not do the point check to see if everything was ok which is why I continue to go to the dealership. However I like More

by juanitaallenbailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Family Hyundai responded

Juanita, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 07, 2022

The dealership was very fair with the treatment in regards to me and my problems. More

by Wemmingtonjones1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Mar 06, 2022 -

Wemmingtonjones1 responded

Your customer service took over 20 minutes to process my car service credit card that was quite bad. The credit card was from Sychrony Bank.

Mar 06, 2022 -

Wemmingtonjones1 responded

The above message should be read by the Family Hyundai service department so that service department can correct that and not have a customer having to wait.

March 07, 2022

Service personnel useless to handle big issues like engine warranties. Total failure in managing this type of claims, unable to communicate with customers in a timely manner if any additional documents More

by vidato61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrystal
Mar 24, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 07, 2022

Excellent communications each step of way. Matthew was very helpful as Service Advisor. Car is running great. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
Mar 07, 2022 -

Family Hyundai responded

Tom, thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Matthew was able to help, and we hope to see you again!

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