Family Hyundai - Service Center

The dealership was very clean. The dealership was very professional. The work was done very quickly. The dealership was very professional. The work was done very quickly. More

After a rough start with the appointment software program, the employees made up for it. The service staff was professional and accommodating. I was pleasantly surprised how clean inside and out m program, the employees made up for it. The service staff was professional and accommodating. I was pleasantly surprised how clean inside and out my car was when I picked it up and again staff was so friendly and efficient. More

I wa acknowledged right away, I was checked in at a reasonable time after arriving, technician was helpful and courteous. I was given follow-up before work completed reasonable time after arriving, technician was helpful and courteous. I was given follow-up before work completed More

Out of all the dealerships I’ve been to in the last 40 years this dealership is by far the best years this dealership is by far the best More

Hard to get a valet service time. Car wash not too clean and interior not vacuumed Car wash not too clean and interior not vacuumed More

It’s very nice dealer good service good people good experience I love them all experience I love them all More

Just had oil change. I was in and out quickly, they did not do the point check to see if everything was ok which is why I continue to go to the dealership. However I like I was in and out quickly, they did not do the point check to see if everything was ok which is why I continue to go to the dealership. However I like the service center. I really didn’t get the young ladies name and my receipt is in my car. More

The dealership was very fair with the treatment in regards to me and my problems. regards to me and my problems. More

Service personnel useless to handle big issues like engine warranties. Total failure in managing this type of claims, unable to communicate with customers in a timely manner if any additional documents engine warranties. Total failure in managing this type of claims, unable to communicate with customers in a timely manner if any additional documents are required by the manufacturer which in many cases (mine for instance) resulted in the claim being denied. That’s exactly what happened to me when I took my 2017 Tucson with 95000 miles to the service department and I was told I need a new engine, unfortunately the claim was denied for Negligence because I didn’t maintained the car from 60-90 0000 miles. The reason I didn’t service the car in the dealer from this mileage but I had the receipts of all these oil changes in the glove compartment of the Tucson but Mike the service manager never communicated this requirement with me and he told the person Hyundai claim processor that I didn’t have this documents resulting in the claim been denied. I talked and talked to Hyundai to reverse the claim but they told me once a final determination is reach they cannot reverse it. This is my story… More

Excellent communications each step of way. Matthew was very helpful as Service Advisor. Car is running great. Matthew was very helpful as Service Advisor. Car is running great. More