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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,614 Reviews
Call Service Center (708) 444-7100

5,614 Reviews of Family Hyundai - Service Center

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March 10, 2022

They have proven that their customers’ safety and satisfaction are of the utmost importance to them. More

by E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Duran
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Mar 10, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 10, 2022

Very Fast, but not sure if all my fluids were topped off - receipt didn't say. More

by K.ALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and if you would like to discuss your visit in more detail please reach out directly. We look forward to working with you again.

March 10, 2022

Always provides good service with a smile! Colin Simmons is the best! He always provides great service! More

by DEBKRZ44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

March 10, 2022

Great service, honest input. I Would bring my car there again and again. Thank you! More

by SIXPACBUB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

March 10, 2022

I love the customer service. Family Hyundai treat me like Family. Looking forward to doing future business with them More

by KMANNING100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Mar 10, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 10, 2022

Service was completed quickly. Comfortable waiting room. Service constant was friendly. Took the extra time to look at my USB port even though that was not why I was there More

by bakz1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 10, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

March 10, 2022

Poor service had to wait too long. I had and appointment and should have not had to wait. More

by danadrummer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Forgot
Report | Print
Mar 27, 2022 -

Family Hyundai responded

We're sorry to hear, Dana, that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 10, 2022

Last time the wait for service was way too long but there was a long line in the morning although I had an appointment this time it was fast way ahead of time and I like my salesman‘s Jerry More

by REDRISING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Mar 11, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 10, 2022

Pleasant assistance, took pictures of car before pulling into work area which was great to see. Received a call once the car was ready for pick. Thank you overall good experience. More

by ALWAYSBUSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Report | Print
Mar 11, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 10, 2022

Compared to the last time this was ok. I've made atment fr next oil change B4 leaving More

by pattideoca
Recommend Dealer
Yes
Employees Worked With
Schuyler, Tom Salin
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Mar 11, 2022 -

Family Hyundai responded

Thank you, Patti. We are glad to hear that you had a positive experience on your recent visit! We sincerely value your business and look forward to serving you again.

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