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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,614 Reviews

5,614 Reviews of Family Hyundai - Service Center

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March 16, 2022

Always a pleasant experience. I love that my time is valued and I am kept in the loop during the whole service. More

by dominguez052003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 16, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 16, 2022

VERY NICE AND PLEASANT PEOPLE TOO DEAL WITH, VERY WELL TRAIN THIS IS THE PLACE TO COME More

by hortenseherron118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MAYWEATHER , Tom Salin
Mar 17, 2022 -

Family Hyundai responded

Thank you for taking the time to leave us this fantastic review. We appreciate your business. Our team looks forward to serving you again soon!

March 16, 2022

Service representative was pleasant to work with. We had an issue with a missed service and the dealer rectified the problem. More

by l.cozzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again.

March 15, 2022

This is the most professional team I've worked with in a long time. They are super communicative and efficient processes that are not overwhelming, frustrating, or stressful! Great job! More

by RJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 15, 2022

It took 48 hours for service to return my phone call. Then I was told there was a 2 month wait for service. When I said “Just for an initial oil change?”, he said if I could drop it off and come back for More

by RMHOMA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Mar 16, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 15, 2022

The service department was friendly and very helpful. They did a great job of not having me out of a vehicle to long More

by shaliekaallbritton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 14, 2022

Pleasant, professional, prompt. Above service expected from other dealers. Would gladly recommend to family and friends. Service agent Colin’s is an asset to the dealership. More

by coliver13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

March 13, 2022

Great service good customer service skills they are friendly got the job done thank you for the great service More

by MSJAM918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

March 13, 2022

I was VERY displeased with the service I received! There was a HUGE misunderstanding regarding work to be completed on my vehicle. The service manager Eric was VERY RUDE and DISRESPECTFUL to me! I WO More

by COBBDENESHA96
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, Denesha, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 13, 2022

I’ve been having my car serviced at Family Hyundai for years and always have been treated in a very courteous and professional manner. Thanks for the service. More

by MCKENDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We look forward to seeing you again!

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