Family Hyundai - Service Center

The Dealership is very nice, all the salesmen are awesome, even down to the maintenance 😀 I have referred several friends, , And they love it. Tax time so I will be bringing more friends 🙂 so awesome, even down to the maintenance 😀 I have referred several friends, , And they love it. Tax time so I will be bringing more friends 🙂 so they can BUY A CAR 🚗. More

Severe department was very professional job was done fast no leeks on my drive way 😎 no leeks on my drive way 😎 More

Service was completed quickly and competently. Service representative was very professional. Best part, service was complimentary. Service representative was very professional. Best part, service was complimentary. More

I love Family Hyundai, they treat you like family and tend to all your needs tend to all your needs More

I really like the people at this service center, and they do a good job. However, on Wednesday I dropped off my car. I did not have an appointment, I knew it would take awhile but after 3 hours I still had n do a good job. However, on Wednesday I dropped off my car. I did not have an appointment, I knew it would take awhile but after 3 hours I still had not heard anything. I called the service number but could not get through to anyone. I drove over only to find they hadn’t gotten to my car yet. 2 hours later they finally called me. When I picked up my car it was sill dirty. It looked like they never washed it. Which they’re supposed to do. It would be better if they washed the car after they work on it rather then before. More

I have a 2022 G70 that hit a deep hole in a street that was under repair but there was no warning of the hole. When I took my new car in for repairs the service department failed to provide a loaner as th was under repair but there was no warning of the hole. When I took my new car in for repairs the service department failed to provide a loaner as the new tire was ordered but would not be delivered for a week. They offered to put the donut on or for me to check the air pressure until the new tire arrived. What was I supposed to drive? Luxury car buyers expect a loaner even for a day of inconvenience nevertheless for a week. I was given a flimsy excuse that there were none available. My husband had to get me home and it’s been two going on three and my car is still not ready. Once the tire was delivered no one called to let me know. I called to check on it to discover it had arrived. When I took my car in for the new tire the repairman broke the sensor. After all this the service person found a loaner car for me. I had emailed a compliant so maybe that helped. Two weeks later! I have owned several luxury cars: Infiniti and Lexus. Both companies offer loaners to new car owners. I am very disappointed with this experience. I hope to have this never happen to me or anyone else. I am not happy! Still waiting for my car since March 3 and today is March 17. More

Too hard to get in for service! Waited 2 Mos to get an oil change! Waited 2 Mos to get an oil change! More

Even though it looked like it was super backed up, they still managed to get my car finished in the same amount of time as usual. Always fast and friendly service still managed to get my car finished in the same amount of time as usual. Always fast and friendly service More

I will never step foot in this dealership again. I have never encountered such unprofessionalism and downright dishonesty in an establishment. Michael and Matt were the two men who provided terrible I have never encountered such unprofessionalism and downright dishonesty in an establishment. Michael and Matt were the two men who provided terrible customer service. They both lied and I do not feel safe in the vehicle after they said there was nothing wrong with my car. I will be taking it to another dealership to check because the car wouldn’t go above 30, lurched 3 times and the check engine light came on. I have 3 children and will not let them get into the car because I am afraid that it is unsafe. I told Matt the first day I was going to have to get a rental car and asked how long I needed to rent it for. He said “A day or two.” They had my car EIGHT DAYS then said there was nothing wrong with it and stuck me with over a thousand dollar rental bill. I was told on a Thursday that my car was going on the rack and I would be contacted within an hour. He never called back and had the car 5 more days after that. I called everyday to check on the car and tell them I had a rental car. No one called me one single time. I honestly feel that they kept the car longer and didn’t find anything wrong with it just to stick me with a high rental bill. More

The staff is very friendly overall. Glad to see the great customer service each and every time I come. Glad to see the great customer service each and every time I come. More