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5,614 Reviews of Family Hyundai - Service Center
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March 20, 2022
I love there service writers . I always try and go to Collin he is personable and just awesome. There service department is good too I always try and go to Collin he is personable and just awesome. There service department is good too More
by wildfive05
Verified CustomerEmployees Worked With
March 20, 2022
Despite their advertising of providing "Expert Service," Family Hyundai is not skilled in diagnosing and repairing Hybrid Electric Vehicles under Warranty. In their inability to diagnose the issue, they ca Family Hyundai is not skilled in diagnosing and repairing Hybrid Electric Vehicles under Warranty. In their inability to diagnose the issue, they cause a vehicle owner undue delay in correcting the problem. In my case, I did not have my vehicle (a 2019 Ionic Blue Hybrid) for FOUR MONTHS. After being strung along for weeks waiting for parts, the repair would not correct the problem and then they would move on to another "guess" that required additional parts with long lead times. Two months in, they called to tell me that the vehicle was repaired, but several "EV Warning - Turn off engine" lights came on immediately. After 3 hours of waiting for them to hook it up to an OBDC computer, I asked how they thought the car was repaired. They did not have an answer. There were 4 separate diagnoses made before they called in a Field Technician to troubleshoot it in month 3.5. The other issue is that Hyundai US does not have any transmission replacement parts within the United States - not great during issues with a supply chain. My experience with Tom Salin was frustrating. He was quick to blame corporate for the issues, and was minimally attentive in providing me with updates and coordinating extensions with their rental car companies. Tom, I get you are busy, but you could have done better in your level of customer service. We wrote a letter to the General Manager, Graham Watson, and that letter unsurprisingly went unaddressed. Corporate Customer Service is just as bad in their response. I've had to initiate these conversations every single step of the way with this organization. Frankly, this should be an embarrassment to all those within the company (both Dealer and Corporate) who think that they maintain high levels of customer service. It wasn't even passable for the bare minimum. Tom understood that I was reasonable and patient throughout the whole experience. However, I do not appreciate the lack of communication experienced every level. We are glad to be done with this ordeal and we hope to not have any further issues, but we will give pause before we purchase another Hyundai in the future and firmly cannot endorse Family Hyundai as a capable Service Department for the Electric Vehicles they sell. More
by jcullen714
Employees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
March 20, 2022
Had an appointment for routine maintenance. Made appointment 12/23/22 for next available date 3/2/22. A bit disappointed in over a 3 month wait. They encourage you to make an appointment but 3 Made appointment 12/23/22 for next available date 3/2/22. A bit disappointed in over a 3 month wait. They encourage you to make an appointment but 3 month isn’t very responsible. Other than the scheduling issue the service on my Santa Fe was very good, as usual. More
by CLANNIE
Employees Worked With
Tom Salin
March 20, 2022
Even though I didn't have an appointment, Family Hyundai was quick to tell me to come in to see what was wrong with my car. They were able to order the parts needed and it came in the next day! The wait was was quick to tell me to come in to see what was wrong with my car. They were able to order the parts needed and it came in the next day! The wait wasn't too long and everything was covered under the warranty. More
by Chanel
Employees Worked With
March 19, 2022
Good service. Efficient service advisor gets me in for my scheduled time appointment. Always nice to work with and good work when finished. Efficient service advisor gets me in for my scheduled time appointment. Always nice to work with and good work when finished. More
by OLARRYO
Employees Worked With
Tom Salin
March 19, 2022
Did a great job and happy with the service staffs is very nice and I am happy. nice and I am happy. More
by NANCYSMITH.2059
Employees Worked With
March 19, 2022
They were very professional when it came to what I needed done to my vehicle I would recommend them for your next car service or just buying a car period done to my vehicle I would recommend them for your next car service or just buying a car period More
by norrisrosalind181
Employees Worked With
