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5,611 Reviews of Family Hyundai - Service Center
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April 01, 2022
Brought my car in without an appointment because I had a tire that needed a repair & asked that the oil change be done that was due. They accommodated me & I appreciate that because they were very busy tire that needed a repair & asked that the oil change be done that was due. They accommodated me & I appreciate that because they were very busy More
by vbevan001
Verified CustomerEmployees Worked With
Chrystal???
April 01, 2022
This is a great dealership! I have bought my car and have sent many friends here to buy vehicles! My sales rep Carlos always is great to do business with! I have bought my car and have sent many friends here to buy vehicles! My sales rep Carlos always is great to do business with! More
by Blakenemec
Employees Worked With
Other Employees :
Joe Panici, Eric Kratschmer
April 01, 2022
The service was good, however, I was quite upset when one of your people hung up on me three times when I called to set up the valet service call.i was left twice on hold for over 10 minutes and when I compl of your people hung up on me three times when I called to set up the valet service call.i was left twice on hold for over 10 minutes and when I complained the lady hung up on me three times! I do not feel that I , as one of your customers, should have been listened to and offered support instead she hung up on me three times! If this continues I will eventually have to find another, nicer dealer to support me and meet my needs! More
by COPIER02
Employees Worked With
April 01, 2022
This dealership has excellent customer service. From the service center to the cashier displays a great experience. From the service center to the cashier displays a great experience. More
by kimwashington828
Employees Worked With
Other Employees :
Tom Salin, Eric Kratschmer
March 31, 2022
They took care of everything they said they would do, plus more. Very informative of work performed. plus more. Very informative of work performed. More
by cmstryjewski
March 31, 2022
Brought my car in to fix a tire and took 3 hours… for ONE tire. Think it’s Rediculous! Can’t wait for the other 3 to be put on … will probably take a week! Total inconvenience for me, but probably it’s becau tire. Think it’s Rediculous! Can’t wait for the other 3 to be put on … will probably take a week! Total inconvenience for me, but probably it’s because I’m female. I know how the dealerships work! HATE going and dealing with them! How can you let a person wait 3 hours for ONE tire More
by LAURA.HENRY682
Employees Worked With
No names required
March 31, 2022
Working with this place has been a utter nightmare! Dealing with Hyundai corporate has been a nightmare as well. It has been months (and 2 tows later) of going back and forth about fixing a faulty engi Dealing with Hyundai corporate has been a nightmare as well. It has been months (and 2 tows later) of going back and forth about fixing a faulty engine. Hyundai knows there are engine problems with 2014 Santa Fe’s yet still won’t fix an engine. After months of going back and forth corporate told us that they are fixing the engine out of “good will”. Service was scheduled for April 1st, 2022. I have gotten many reminders that my service was scheduled to replace the engine even though to work out details the service center at family Hyundai was saying they couldn’t not find a service appointment. After a couple days they FINALLY were able to see the appointment in the system but said it was just to see what was wrong NOT to replace the engine (which the reminder stated it was to replace the engine)! Now it’s a day before the scheduled appointment and they are saying the case has been closed as of 3/29/22. Yet I received another reminder email in 3/30/22 of my service appointment. I never received a phone call, email, or letter stating that the case was closed. I’ve been strung along since December. We have paid for multiple tows and threatened that I would have to pay for storage when the car was there being assessed. So disappointed. Will not recommend this place to anyone. More
by mantha3585
Employees Worked With
Brian, Eric Kratschmer
March 31, 2022
Great service ! The timing was exact , all the employees were courteous and friendly . Nice facilities! The timing was exact , all the employees were courteous and friendly . Nice facilities! More
by johnsabeysr
Employees Worked With
