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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,611 Reviews

5,611 Reviews of Family Hyundai - Service Center

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April 12, 2022

Only received 1 key when i bought vehicle on jan. 1, 2022. Sales dept declined giving me a 2nd key. It would cost up to $600 i was told. Very disappointed. More

by Abbeyoaks1
Recommend Dealer
Yes
Employees Worked With
Brian
Apr 13, 2022 -

Family Hyundai responded

Abbey, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 12, 2022

Mike from the service department was really helpful and professional. Some of your other service department people need to take customer service classes. More

by CAROLKENNEDY7315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Family Hyundai responded

Carol, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 12, 2022

Mr. COLIN IS ALWAYS GIVE EXCELLENT SERVICE AND HE IS ALWAYS FRIENDLY AND SPEEDY CUSTOMER SERVICE. More

by DJBUCKNER456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Family Hyundai responded

Thank you! Colin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 12, 2022

Made an Appointment. In and out without any issues. Great service as expected! Even got my palisade washed. Definitely getting my service here from now on More

by KuyaBoy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Michael had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 12, 2022

When I arrived for my appointment, I was immediately met by a service writer (Rich I think) who signed me in. We then went to his desk for a five minute conversation about the reason for my visit. I left More

by Lester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich
Apr 13, 2022 -

Family Hyundai responded

Lester, Thank you for the kind words for our service department! Rich and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

April 12, 2022

Always a pleasure doing business with Hyundai where Alberto works, I hear good things about them always!!! More

by Firexfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Firexfox responded

Best dealership in the country!!! Keep up the good work guys!!!

April 12, 2022

Family Hyundai in Tinley Park always goes above and beyond to take care of us when we bring our vehicle in for service or if we come to purchase a new new vehicle gram is the best More

by GOG1007587
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici, Eric Kratschmer, Sonata Bartkus
Apr 13, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 11, 2022

Polite, informative, estimated time for completion was spot on, no surprises, called us when completed. More

by CANDDJOLIET
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Apr 11, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with Tom and our team. We're glad to hear we delivered such a great experience!

April 10, 2022

I didn’t have an appointment and they squeezed me in any and they were very polite. More

by donnakins49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 10, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 10, 2022

Larry my sales man is awesome. Very helpful whenever I need help or call. He still continues to be very nice and helps me fix any issues More

by LACREASHADBUSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2022 -

Family Hyundai responded

It's great to hear that larry was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

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