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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,611 Reviews

5,611 Reviews of Family Hyundai - Service Center

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May 29, 2022

Always great service and pleasant people in the dealership. I wouldn't take my car anywhere els6. More

by JOHN_PUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
May 31, 2022 -

Family Hyundai responded

John, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 29, 2022

Very good service as always. I needed a lot of work done and a driver took me to and picked me up from the mall so I did not have to wait at the dealership. More

by Paulbrackman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 31, 2022 -

Family Hyundai responded

Paul, Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 29, 2022

I did not have an appointment. He told me I could be there all day. I was okay with that. An hour later my oil change was complete. Everyone was nice and accommodating. I enjoy co More

by bediako1922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of name
May 31, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 28, 2022

Mike Major always treats me well and keeps me informed as to when any specific service is required sooner rather than later. More

by HankM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Family Hyundai responded

Thank you for your very kind review, Hank. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike and our team here at Family Hyundai.

May 28, 2022

Great service and overall experience I had a loaner and the ease of dropoff was excellent More

by EQUITESUP2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Graham watson, Tom Salin, Eric Kratschmer
May 31, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 28, 2022

My service was done in a timely manner, my car was well taken care of. More

by jasyoung093
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your service feedback and rating mean a lot to us. We're glad Colin was able to help, and we hope to see you again!

May 28, 2022

Colin and Matt have been very helpful each time I need to bring in my car for service. They fully explain the repair and are very courteous. . More

by LSHERMAN53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in service dept
May 31, 2022 -

Family Hyundai responded

We appreciate your business, Colin, Matt, and our team looks forward to serving you again soon!

May 28, 2022

Excelllan service the shuttle driver Frank is awesome guy I have been this dealer for 25! Years More

by nshakir13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici, Eric Kratschmer, Sonata Bartkus
May 31, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Frank and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 27, 2022

Poor experience with service advisor and service department manager. Felt like I was taken advantage of with tire purchase, no communication as to how long service would take, zero help from any oth More

by NICKSMA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Jun 03, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

May 27, 2022

I was able to bring my car in the next day after speaking with the service manager. My front brakes were in bad shape and they took care of them and added my rear brakes to the list for convenience. I apprec More

by CSELLE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
May 31, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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