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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

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June 07, 2022

The oil change was done quickly! I was in and out in under an hour. Great service as usual! More

by SHELBYG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jun 08, 2022 -

Family Hyundai responded

Thank you so much for your excellent review, Shelby! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

June 07, 2022

Family. Hyundai is an excellent place to do car business the front office The back office service needs a little bit more tweaking other than that I highly r More

by SUKALDANIEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
4.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici, Eric Kratschmer
Jun 08, 2022 -

Family Hyundai responded

Daniel, thank you for the kind words for our service department! We look forward to sharing your comments with them, and don't hesitate to let us know if we can be of further assistance.

June 07, 2022

I have been coming to this dealership for years. Friendly and helpful staff! Keep up the excellent service! It took longer but with Post COVID I’m sure with limited staff required patience on my par More

by teach170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Jun 08, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2022

Quick, friendly and reliable service! They took care of my recall, they also check another issue. My car runs great! More

by angiearte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

June 07, 2022

My car was almost out of oil and didn’t really have antifreeze in it. I wasn’t told about either. More

by sheenacarter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember the name on the paperwork
Jun 11, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 06, 2022

Colin is an amazing service advisor! From the start he had greeted me nicely and professionally! He made sure to hear all of the issues and concerns I had about my vehicle! He kept me in More

by Bobaidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

June 05, 2022

In 2019 this service department was the best. However, now I wouldn’t recommend them to anyone. All they do is lie and give you the runaround. Would rate them a negative 1 star, if I could. More

by marcellayvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience.

June 05, 2022

I was told that if I put $2,119. 54 into my car it would be eligible for engine replacement. Car kept losing oil. Went back to get checked and was told car needed filter cleaning f More

by JOZZIAB
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 04, 2022

Fast and efficient. Had a recall was able to get that taken care of right away. More

by jaznic1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Jun 06, 2022 -

Family Hyundai responded

It's great to hear that we were able to help with your recall. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

June 04, 2022

Was there for oil change and part to be installed. You didn’t show me as having an appointment and I made it over six weeks ago. Then part for car came in and I wasn’t notified. Luckily you were able More

by SRPARADOWSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We apologize for the miscommunication but appreciate your understanding. We're glad to hear we Ultimately delivered a satisfactory experience!

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