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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews
Call Service Center (708) 444-7100

5,610 Reviews of Family Hyundai - Service Center

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June 25, 2022

I would describe the service we received as communicative and courteous. Well worth the wait time. More

by Sjcottonaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. We appreciate your business and look forward to having you as one of our valued customers for many more years to come!

June 25, 2022

Lack of customer service and lack of prioritizing customers car/concerns. Our car started getting more problems even after it was fixed. More

by Slee8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

June 25, 2022

My service coordinator was great however I was not happy with the workmanship, but I’ll be dealing with the issue Monday. More

by tonyg94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2022 -

Family Hyundai responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

June 24, 2022

The service is usually pretty good here. On time. Not so much this visit. I had a 2:00 appointment and didn't get out until after 4:00 More

by Dianef77
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Jun 27, 2022 -

Family Hyundai responded

Our goal is to make sure everyone who walks through the door leaves happy. We apologize for the extra wait this time and truly appreciate your patience. Thank you for choosing Family Hyundai!

June 24, 2022

TJ was great! Very informative and amazing service. I would recommend this dealership time and time again! More

by liz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with TJ. We're glad to hear he delivered such a great experience!

June 24, 2022

Everything was good, my can was completed on time and Tom my service manager completely check over my car new what I needed More

by Leonard Sutter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Jun 27, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 24, 2022

Had a 8:15 appointment for a oil change which takes 25 minutes max waited over 3 hours. Not happy More

by MSEDLAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2022 -

Family Hyundai responded

We are disappointed that we didn't provide you with a more positive experience. We sincerely value your business and appreciate your patience. We look forward to your next visit.

June 23, 2022

Great service at a reasonable price. Accurate estimates and very friendly people to work with More

by TJTONRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience working with Colin and our team here at Family Hyundai. We appreciate your business and hope to see you again soon!

June 23, 2022

I came in with a car problem and was told when I picked it up that the problem was gone, only to find it wasn't as soon as I drove off the lot. I'm supposed to have them look at it again next week, which i More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
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Jun 27, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, Rick, and apologize for any inconvenience. We hope that we can rectify this issue as soon as possible. Please don't hesitate to reach out if you need any further assistance.

June 23, 2022

Hyundai provides timely and quantity service. You can count on them solve any problems that you may have on your vehicle. More

by MICHAELTHOMPSON6406
Recommend Dealer
Yes
Employees Worked With
Kristina is rated 5 star's
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Jun 24, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, Michael, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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