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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,610 Reviews

5,610 Reviews of Family Hyundai - Service Center

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August 04, 2022

Once again have been very satisfied with the service and work performed. Would not expect anything less. More

by QUOVADIS7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 05, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 04, 2022

People were very nice and accommodating with all of the needs that I had at the time More

by ONEISIT07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Aug 05, 2022 -

Family Hyundai responded

Thank you. We appreciate your business and our team looks forward to serving you again soon!

August 04, 2022

Was happy with the service. Customer service was good. Everything was explained after the service was completed. Thank you very much. More

by Flt1075
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Flt1075 responded

Good

August 04, 2022

Awesome staff. I’m satisfied with how I was handled and flexibility with my schedule and the service departments. More

by msberryabc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 04, 2022

They are very nice and courteous and helpful for what ever reason or problem that you have More

by CWAYNE2772
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Aug 05, 2022 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 04, 2022

Great salesman but when I encountered a serious issue the recommendations made no sense I.e. drive car 1,000 miles and come back even though I was loosing oil; pay $980.00 for non luxury car tune up; pay More

by kdean5
Recommend Dealer
No
Employees Worked With
Crystal/JahairA
Aug 08, 2022 -

Family Hyundai responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 04, 2022

Had appointment taken right in even though I was early. The place was clean and the service tech was helpful. Was in and out within a hour, and the car was washed and vacuumed. Good Job! More

by 52dmcnulty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 04, 2022

Awesome job! Keep up the good work! Highly recommend. Service was fast and staff is very friendly. More

by Ismael87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia Miller
Aug 08, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 03, 2022

Everyone was very nice and very helpful! It was nice they washed the suv before returning it to me. More

by PJOKER815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Aug 04, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 03, 2022

I was very disappointed in the service I received on 1 August. I had scheduled an oil change at 2:00 pm. I sat in the waiting room for 2-1/2 hours — 2-1/2 hours. I finally went to the person who took my More

by caroline.lippert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt? Not sure of name.
Aug 07, 2022 -

Family Hyundai responded

Thank you for this feedback, Caroline. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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