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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,810 Reviews

5,810 Reviews of Family Hyundai - Service Center

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September 23, 2022

Excellent customer service rep assisted assisted us with our vehicle She was very knowledgeable, helpful and customer oriented. More

by DGPUFUNT
Recommend Dealer
Yes
Employees Worked With
Courtney Mearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonata Bartkus, Octavien Johnson, Shannon Garreffa, Haley Nebelski
Sep 25, 2022 -

Family Hyundai responded

Thanks for sharing your experience with Family Hyundai. Octavien, Courtney, and our team appreciate your business and hope to see you again soon!

September 23, 2022

Excellent customer service! Jahia Miller was courteous and professional. A great representative of your business! More

by Dmle13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia Miller
Sep 25, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! Jahia and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 23, 2022

Brought the car in for service. Tom Salin is always so great to work with Car was done when it was promised. Thanks again Tom. More

by Debbielarson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 25, 2022 -

Family Hyundai responded

Debbie, We are very happy to have provided you with such a positive experience! Tom and our team sincerely value your business and look forward to your next visit.

September 23, 2022

I am letting you know that I appreciate the service I received from Jaguar She even went out to car with me to show me my answer. More

by RYBICKI1144
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia
Sep 25, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jahia met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 23, 2022

Thank you for taking me in for the rehab problem that was with my car. I was only there for a short time and on my way home. Thank you. More

by SDOWNEY48
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Mike and our team appreciate your business and hope to see you again soon!

September 23, 2022

Brought my G70 in for service. Although I had to wait a bit to drop it off…. Colin was extremely nice and accommodating. He worked fast and efficient to get me on the road. He is a More

by MH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

September 22, 2022

Appts have to be scheduled months in advance even just for an oil change and the wait for the service has become too long. More

by Gabbyterra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

September 22, 2022

They can not find out what’s wrong with my car. How do you manufacture a car and have the same problem happen to multiple cars and not know how to fix it? And then tell me nothing is wrong with my More

by Joshuathielen12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Joshua, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 22, 2022

I was satisfied with the service but not the end price of the vehicle. However I very happy with the car More

by RDB.BURNETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Sep 25, 2022 -

Family Hyundai responded

We are very happy to have provided you with such good customer service! We sincerely value your business and look forward to your next visit.

September 22, 2022

The service department was very good. Tom Salin was informative, polite and very helpful, service was great. More

by DYOZ76
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Sep 25, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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