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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,813 Reviews

5,813 Reviews of Family Hyundai - Service Center

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October 06, 2022

This was very helpful, and professional. The Service Manager kept me updated on the repair process. Great job! More

by MikeJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia Miller
Oct 06, 2022 -

MikeJ responded

The Family Hyundai have been very friendly and very helpful!!

October 06, 2022

The service department has a terrific, friendly staff who answered all my questions in a timely manner. More

by ROB.STAUDACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 07, 2022 -

Family Hyundai responded

Thank you, Rob. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 06, 2022

Mike was great and great service done fast and thanks for the car wash ,thanks More

by CARRBEAR24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and the team met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 06, 2022

My car was burning oil so I was advised to do and “engine soak” to help fix the issue (which cost me $400). Not only did it not help the matter but my car is now burning oil at almost twice the rate as befor More

by jtk99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Oct 18, 2022 -

jtk99 responded

I’m just a bit turned off and upset by the fact that Hyundai is aware of the issue/defect with their engines burning oil. Then after following the recommendation to do the engine soak, it made the situation worse. I understand that Hyundai WAS replacing engines with these issues for cars with the original owners but apparently not anymore? But no fault to the service tech Colin, he was just following company procedures/policy and has always been friendly and professional.

October 06, 2022

I was in for a 90k mile maintenance, My service adviser Colin explained to me that 90k is the same as the 30k plus coolant flush. The work was done ahead of the promised time and the car was cleaned both i More

by YIFEIJASKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Colin met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 06, 2022

My service representative Colin, goes the extra mile in delivering Customer Service. Mrs. Brewer-Baker More

by LEARNATE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 06, 2022

From beginning to end extremely pleasant and informative. I even had to add a service that wasn’t scheduled and the gentleman whose name I can’t remember was super helpful! He also told me 2 hour wait but it More

by Latrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Kratschmer
Oct 07, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

October 06, 2022

Bryan was very professional and helpful throughout the whole visit. Couldn't have gone any better. More

by msager211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Schultz
Oct 07, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2022

This dealer is great to work with. They listen to you. I would not hesitate to refer them to anyone. More

by pamboesch
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici
Oct 06, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, Pam, we look forward to having you as one of our valued customers for many more years to come!

October 05, 2022

Always takes over 2 hrs for an oil change, even with an appointment. Trying to book an appointment is extremely difficult and very far out. The online scheduling doesn't always work either. More

by a.schoen621
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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