Family Hyundai - Service Center

Service was fantastic. Tom Salin was very very helpful. Sercice atea was very clean i will be back Tom Salin was very very helpful. Sercice atea was very clean i will be back More

This trip renewed my faith in Family. Jahia, my service contact, was such a positive experience. No condescending with her, sadly I have experienced the condescending attitude at Family Jahia, my service contact, was such a positive experience. No condescending with her, sadly I have experienced the condescending attitude at Family in the past. She was friendly, helpful and understanding of my needs. I am a caretake and needed to be in/out asap. She offered a ride back to home and pick up...didn't know that was available. I refused this time because the estimated time of service was better than expected. She kept me informed of the service on my car...assuring me it would be completed when expected. Alleviated my worrying about getting out in time. And the best part, she scheduled my appt for my next oil change..no worries about waiting 30+ days to get an appt. Overall just a wonderful experience. More

Had 0815 oil change appointment and was told my 2022 santa cruz had an open recall . Was told it would be finished in 90 minutes . Over 4 hours later got truck . Noticed immediately that truck hesitatio santa cruz had an open recall . Was told it would be finished in 90 minutes . Over 4 hours later got truck . Noticed immediately that truck hesitation issue . Called back 4 times to get hung up on by automated voicemail . Left 4 messages on voice-mail and never was given the courtesy of a callback . Calling Hyundai headquarters Monday!!! What a terrible service department damaged my 44k truck . More

Gave helpful information but didn't really keep me updated on the progress of my car updated on the progress of my car More

Traffic jam in the morning need to correct the long lines could be better for everyone could be better for everyone More

My service representative was very courteous he kept me informed of what was going on and how long the service will take I was very pleased thank you informed of what was going on and how long the service will take I was very pleased thank you More

Service tech was awesome and very detailed. Very happy with the service. Great job by him. Very happy with the service. Great job by him. More

I had a 7am appointment, and had to wait 2 hours for an oil change, which was a bit of a bummer. The woman who checked me in/out was nice though!! oil change, which was a bit of a bummer. The woman who checked me in/out was nice though!! More

Very accomodating getting 2 oil changes done the same day. Very friendly staff as well day. Very friendly staff as well More

Great service and friendly staff Tom salin took great care of me. Thank you Tom care of me. Thank you Tom More