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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,828 Reviews

5,828 Reviews of Family Hyundai - Service Center

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November 05, 2022

Went in for oil change and was advised control arm needed to be replaced amongst other recommended services after complimentary multipoint inspection was preformed; was quoted $350 for all services. Picked u More

by Rachelj1050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Shultz
Nov 09, 2022 -

Family Hyundai responded

Rachel, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 04, 2022

No help just excuses and stories about other things they deal with, Sad but that’s all one hears !!! More

by jbjr1047
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 04, 2022

Used Family Hyundai for service on a Santa Fe that we did not buy there. They are very thorough, efficient and cost effective. Thanks Family Hyundai More

by Jfkjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Casey - 5 stars
Nov 04, 2022 -

Jfkjack responded

😊👍

November 04, 2022

I dropped my car off for an oil change early. In an hour and a half it was ready. This is my second oil change with Family Hyundai. The first oil change took four hours. This time was a big impro More

by merbs56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 06, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 04, 2022

Service was completed as promised. Loved that this service accommodated a night before drop off. More

by CMHANS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure.
Nov 06, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

November 04, 2022

Courteous, prompt service! Polite, knowledgeable and caring workers. Kept in touch with me throughout service. More

by EARNSTC039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 06, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Tom and our team appreciate your business and hope to see you again soon!

November 04, 2022

Very simple to set up but dont like that the entire human aspect is taken out of the picture. More

by maichele95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont know
Nov 06, 2022 -

Family Hyundai responded

Maichele, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 03, 2022

They came through and fixed the wind noise on my Palisade. Thanks for staying with it and coming up with a solution. More

by LAMARCAJOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 03, 2022

I deal with Crystal mostly for service and she is so awesome to work with. This whole new engine process has been so stressful but thanks to Crystal she has made it so much easier! More

by Jonathan.faretta3134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Nov 03, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Crystal, and for taking the time to leave us this wonderful feedback!

November 02, 2022

Timely response to my questions and concerns. Appointment was scheduled for the day of repair and repairs were completed on time. More

by tbox4
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Nov 03, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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