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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,829 Reviews

5,829 Reviews of Family Hyundai - Service Center

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November 10, 2022

Very easy to navigate and quick service . The young man that took care of me was very polite and acted professional. I was a bit shocked that a part for my 15 year old care was no longer av More

by Palosguy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Nov 10, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

November 09, 2022

They performed the recall service quickly. My issue was they told me it would be 2 weeks and wouldn't provide me with a loner vehicle. My vehicle is under warranty and this was a recall issued More

by cstucker07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Family Hyundai responded

Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case. We glad to hear that in the end everything worked out, and we look forward to working with you again.

November 09, 2022

This was my first time in for service, I was taken care of almost immediately, the service member that helped me was very helpful, and when my car was done, all the work was explained to me, family Hyundai More

by lewisgrzesiak9464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici, Eric Kratschmer
Nov 09, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2022

Didn’t call me back as soon as I would have hoped, but the problem with my car was handled More

by nkwiatkowski.1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 08, 2022

No problems at all! Great service. We dropped it off on a Monday and picked it up on a Friday when we returned from a trip! Very accommodating! More

by Gardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 09, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 08, 2022

Tom, Crystal and all service personnel has been great and treated me with great respect and communicated with me exceptionally of my service needs . Service Mecanic’s always conduct a detailed inspection and More

by mrjbedolla0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal, Tom Salin, Eric Kratschmer
Nov 09, 2022 -

Family Hyundai responded

Thank you, James! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 07, 2022

The service writer Mike was professional and quite helpful in assisting me in organizing what maintenance is due and when it is actually due. He projected out a future appointment date for me as well. More

by OrlandConsumer11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful service feedback!

November 07, 2022

Waited 1 mo 15 days to get a simple oil change appointment, and still took almost an hour to get done More

by TERRYSTARK526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dnk
Nov 10, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 07, 2022

The service department is so helpful. They listen to your needs and service the cars quickly. Polite and a pleasure to work with. More

by Jamiegmcq
Recommend Dealer
Yes
Employees Worked With
Crystal. In the service department
Nov 07, 2022 -

Family Hyundai responded

Jamie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Crystal met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 06, 2022

Been going here almost 20 years and never dissappointed with Family. Service, techs, sales all employees are all great! The reason I go back. More

by Rjoneserin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici
Nov 06, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 07, 2022 -

Rjoneserin responded

Keep up the great work!

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