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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,607 Reviews

5,607 Reviews of Family Hyundai - Service Center

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October 03, 2022

Service is great people are great, 1 month lead time for an appointment is unacceptable by any standard. More

by rleffler4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns.

October 03, 2022

I bought my car in for loud noice and shaking a week there and nothing fixed still shakes at lights to shut off still notice 140 dollars paid for oil change lol that’s my time at your service More

by DONNA.RASHAIDA
Recommend Dealer
No
Employees Worked With
Done
Oct 03, 2022 -

Family Hyundai responded

Donna, It looks like we were not able to duplicate the problem with your vehicle which does happen from time to time. We drove the vehicle after we let it idle in the service bay for a while. We did have to diagnose the vehicle to try and duplicate the issue you are having, that is where the extra charges on top of the full synthetic oil change comes into play. If you have any questions, please do not hesitate to ask. You can call me anytime. Thank you, Colin Simmons 708-444-7100

October 02, 2022

Everyone in the service department is Very personable and helpful - listens to and resolves all issues. More

by Bellareid14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 02, 2022

What is most evident is that you practice having a scheduled appoint and it does not happen that way. People come in after you and get waited on before you. There seems to be littl cooperation betwe More

by TVSMITH1033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 01, 2022

Had to wait a long time before I was able to get an appointment for service. Once there the service was good. More

by FATCAT58
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Oct 03, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 01, 2022

Always great service from the people in the service department. They are friendly and efficient. Colin is awesome to work with! More

by COLLEEN1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 01, 2022

This dealership always takes care of me to the best of there ability. Much appreciated. More

by Thadon03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal
Oct 03, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 30, 2022

At Family Hyundai I am always greeted with friendly faces and efficient service! Thank you. More

by ears3580
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

September 30, 2022

Took me a month to get service appointment but the services on the whole are great . More

by oshodunke47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Majchrowic
Oct 02, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. We look forward to having you as a valued customer for many years to come!

September 30, 2022

I have not had any questions or concerns since I purchased my vehicles. Regardless of the service, the employees are always professional. More

by criekiaws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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