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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,822 Reviews
Call Service Center (708) 444-7100

5,822 Reviews of Family Hyundai - Service Center

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December 15, 2022

Great customer service with a hand shake and a thank you for the business and a special thanks to Colin Simmons for great customer service always going the extra mile More

by GRAZYNA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

December 14, 2022

Colin (in service) has been respectful, professional, and extremely helpful! Every interaction with Family Hyundai staff, since day one, has been amazing! I’ve had my Palisade since Feb, 2020! We now have th More

by KellyHicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
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Dec 15, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kelly, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

December 14, 2022

I needed to get my oil change … and they were able to take me in .. also they so kind to get arise home while my car was getting serviced.. thank you so much More

by es6261024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 14, 2022

The service was absolutely wonderful! ! I had an appointment on the 13th and got the dates mixed up and was there a day early but they still took my vehicle in for service.😊 More

by LTANYA_MARLOW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Dec 15, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2022

They were very helpful and understand of everything I wanted and also all my needs. Everything went well More

by DJWILSON120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal
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Dec 15, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

December 12, 2022

Completed my oil change within time frame the told me was able to get in and out with no problem More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

December 11, 2022

I made reservations for my husband’s and my card months in advance. They were for 10:30 and 10:45 am, and yet, when I showed up, suddenly only my husband’s reservation was showing up and I was informed tha More

by Sjcottonaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Dec 16, 2022 -

Sjcottonaro responded

I made these appointments months in advance over the phone, and my husband called to confirm that there were in fact two appointments the week prior. I don't know what happened to our second appointment in the interim, but as someone who also manages a large customer service team, my response to a customer like me would've been to accept responsibility for whatever error happened and proceed as though the appointment was still in place.

December 11, 2022

Seems as though my problem will be fixed as they ordered a part. Very pleased with outcome. More

by Jmccaquinn
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt took care of me in Service. Very nice.
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Dec 12, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

December 11, 2022

The service department took care of my concerns on my Kona. Also answer all my questions More

by Gordo2402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Dec 12, 2022 -

Family Hyundai responded

Gordo, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

December 11, 2022

Courtesy fair helpful, get things done on time and well done would reccomend to others More

by Jdenlinger8826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Dec 12, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. Matt and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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