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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,606 Reviews

5,606 Reviews of Family Hyundai - Service Center

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October 16, 2022

Great experience fast nice and courtesy all of the people. Loved the experience. Thank you. More

by leslie. wnukowski
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 16, 2022 -

Family Hyundai responded

Leslie, Thanks for sharing your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 16, 2022

The service technician Jahia M was professional, helpful and kept me up-to-date on issues with my vehicle. More

by JNALLS719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia Miller
Oct 17, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jahia met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 16, 2022

Always friendly, professional and keep you informed! Tommy and Mike were wonderful. Always receive great service! More

by KLEIN8702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 17, 2022 -

Family Hyundai responded

Thank you for your very kind review. Michael and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

October 16, 2022

They are very professional and very courteous to their customers. Honest about what work needs to be done. More

by K6KORZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 17, 2022 -

Family Hyundai responded

Thank you! Tom and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 16, 2022

Excellent service with service writer Crystal. She remembers my name, vehical and service issue and writes thd cortect service order. Work is done correctly and on time. Shd is the best.. More

by georgez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal She is the best.
Oct 17, 2022 -

Family Hyundai responded

George, Thank you for taking the time to share your feedback with us. Kristi and Crystal work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again.

October 15, 2022

I've found Family dealership staff, sales to service, to be professional and honest. My last service visit was managed by Bryan Sçhultz and he was knowledgeable and sensitive to my needs. I think I have fou More

by LOUISE_40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Schultz
Oct 16, 2022 -

Family Hyundai responded

Louise, Thank you for taking the time to share your thoughts on working with Bryan and our team. We're glad to hear we delivered such a great experience!

October 15, 2022

I had to return for a second appointment because the recall part was not preordered. Did not receive call to come in when part arrived. After appointment I received someone else’s receipt and appointme More

by Joythalacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No clue of names
Oct 20, 2022 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 15, 2022

I was happy for the most part. There was a instance where the car had been ready for hours after having been serviced but they never contacted me. I called a little while before th More

by Richardroeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2022 -

Family Hyundai responded

Richard, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 15, 2022

Keep taking my car back for the same thing noone never call you. You have to keep calling to see whats the problem. More

by EthelLeflore1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Salin
Oct 20, 2022 -

Family Hyundai responded

Ethel, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 15, 2022

I love the promptness, the professionalism, I felt very comfortable and pleased with the overall experience More

by GKCJMK2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Oct 16, 2022 -

Family Hyundai responded

We are very happy to hear our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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