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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,604 Reviews

5,604 Reviews of Family Hyundai - Service Center

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October 30, 2022

As always service was great took a little longer than usual but it was fine. More

by sweetlady45me11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 30, 2022

Lack of communication, lack of accountability, very poor customer service, management doesn't follow through, can NOT reach service/maintenance via phone call. More

by Alex S.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, Alex, and hopefully, we can get to the bottom of this.

Nov 11, 2022 -

Alex S. responded

Yes, if you could contact me that would be encouraged. I was supposed to get a call from the manager, Michael Kratschmer, but he never reached out to me. I left my information for him the day this happened so we could talk about this situation but he never called.

October 30, 2022

Salesman told me free oil changes for first 36,000 miles—not so. Additionally told me oil change was every 10,000 miles-not so More

by kjkrout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Oct 30, 2022 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 29, 2022

Everyone is very friendly and helpful. I like the fact that I can drop off in the am and then get a ride to work. More

by LAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Oct 30, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

October 29, 2022

All work requested was Completed on time. Check in and check out as a smoothl More

by MOISOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 29, 2022

The service person was kind and very helpful. He texted me about the service regarding my vehicle. More

by SMITHROLISHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 29, 2022

Very quick fix of my recall. They then washed my car but did not dry it off which caused water spots. Would have preferred to at least have it dried off. Other than that, a very More

by Kaisaflat2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Oct 30, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 28, 2022

Mike did a great job on getting my car in and scheduling my next appointment to insure my Palisade continues to run like new! More

by wenron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Mike was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 28, 2022

I have leased cars with this dealer since 2016 and always they went out of their way to get me what I wanted More

by DIANNEDEKKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Oct 28, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 28, 2022

Service did not honor my coupon since it expired the day before. That day I received another coupon which was the exact same More

by EBASKE5252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Kratschmer
Oct 31, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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