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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,604 Reviews
Call Service Center (708) 444-7100

5,604 Reviews of Family Hyundai - Service Center

Sort by
November 04, 2022

Courteous, prompt service! Polite, knowledgeable and caring workers. Kept in touch with me throughout service. More

by EARNSTC039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Nov 06, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Tom and our team appreciate your business and hope to see you again soon!

November 04, 2022

Very simple to set up but dont like that the entire human aspect is taken out of the picture. More

by maichele95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont know
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Nov 06, 2022 -

Family Hyundai responded

Maichele, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 04, 2022

No help just excuses and stories about other things they deal with, Sad but that’s all one hears !!! More

by jbjr1047
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2022 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 03, 2022

They came through and fixed the wind noise on my Palisade. Thanks for staying with it and coming up with a solution. More

by LAMARCAJOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 03, 2022

I deal with Crystal mostly for service and she is so awesome to work with. This whole new engine process has been so stressful but thanks to Crystal she has made it so much easier! More

by Jonathan.faretta3134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
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Nov 03, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Crystal, and for taking the time to leave us this wonderful feedback!

November 02, 2022

Timely response to my questions and concerns. Appointment was scheduled for the day of repair and repairs were completed on time. More

by tbox4
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Duran
Report | Print
Nov 03, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 31, 2022

Came in to take care of recall and oil change which I scheduled months in advance only to be told they didn't have the parts. A simple email or phone call could have fixed this, and then I could have com More

by K.ALI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2022 -

Family Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 31, 2022

On time with the scheduled appointment. Very organized place to have this service, very recommendable to others. More

by M.MADRIAGA
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 31, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

October 31, 2022

Knowledgeable service tech. Polite and efficient handling of conversations. The waiting are and washrooms were well maintained m. More

by KONIDARIS
Recommend Dealer
Yes
Employees Worked With
Austin Osabuohien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

October 30, 2022

The customer service I've received from this business has been great so far. Job was done quick and efficient. More

by joseac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
Oct 30, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

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