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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,604 Reviews

5,604 Reviews of Family Hyundai - Service Center

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November 08, 2022

Tom, Crystal and all service personnel has been great and treated me with great respect and communicated with me exceptionally of my service needs . Service Mecanic’s always conduct a detailed inspection and More

by mrjbedolla0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystal, Tom Salin, Eric Kratschmer
Nov 09, 2022 -

Family Hyundai responded

Thank you, James! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 07, 2022

Waited 1 mo 15 days to get a simple oil change appointment, and still took almost an hour to get done More

by TERRYSTARK526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dnk
Nov 10, 2022 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 07, 2022

The service writer Mike was professional and quite helpful in assisting me in organizing what maintenance is due and when it is actually due. He projected out a future appointment date for me as well. More

by OrlandConsumer11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Family Hyundai responded

Thank you so much for your kind words for Mike, and for taking the time to leave us this wonderful service feedback!

November 07, 2022

The service department is so helpful. They listen to your needs and service the cars quickly. Polite and a pleasure to work with. More

by Jamiegmcq
Recommend Dealer
Yes
Employees Worked With
Crystal. In the service department
Nov 07, 2022 -

Family Hyundai responded

Jamie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Crystal met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 06, 2022

Been going here almost 20 years and never dissappointed with Family. Service, techs, sales all employees are all great! The reason I go back. More

by Rjoneserin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Joe Panici
Nov 06, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 07, 2022 -

Rjoneserin responded

Keep up the great work!

November 05, 2022

Had our Sonata towed in without a reservation. They were able to get the repair done ahead of schedule. Very satisfied. More

by balandrin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 06, 2022 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

November 05, 2022

Went in for oil change and was advised control arm needed to be replaced amongst other recommended services after complimentary multipoint inspection was preformed; was quoted $350 for all services. Picked u More

by Rachelj1050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Shultz
Nov 09, 2022 -

Family Hyundai responded

Rachel, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 04, 2022

Used Family Hyundai for service on a Santa Fe that we did not buy there. They are very thorough, efficient and cost effective. Thanks Family Hyundai More

by Jfkjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Casey - 5 stars
Nov 04, 2022 -

Jfkjack responded

😊👍

November 04, 2022

I dropped my car off for an oil change early. In an hour and a half it was ready. This is my second oil change with Family Hyundai. The first oil change took four hours. This time was a big impro More

by merbs56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 06, 2022 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

November 04, 2022

Service was completed as promised. Loved that this service accommodated a night before drop off. More

by CMHANS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure.
Nov 06, 2022 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

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