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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,604 Reviews

5,604 Reviews of Family Hyundai - Service Center

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November 16, 2022

The service manager is rude and hung up on me. The service consultant was rude. It took a long time to get updates about what was going on with my car. More

by Sandrinedavis49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2022 -

Family Hyundai responded

Thank you for your review. We're sorry that you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 16, 2022

Very accommodating and super fast transaction. Grateful for the team of family Hyundai. Great job everyone! More

by KIBERHLYLUBATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 16, 2022

Without an appointment I was able to get my car an oil change. Staff was kind and my car was ready within 3 hours of dropping it off! Great service. More

by Deanna Loughran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Family Hyundai responded

Thank you, Deanna. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 16, 2022

Second purchase of a vehicle from here. No sales or service pressure was not expected More

by Vglaenzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam sales
Nov 16, 2022 -

Family Hyundai responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 16, 2022

Well my recall was said to completed yet it was not! The piece was broken and had to be reordered after waiting months for the part and 4 hours to put on. More

by kbzphib4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 15, 2022

Even though I didn't have an appointment, they were able to get her out in under 2 hrs. With a pricier oil change, that was appreciated. Since they don't offer regular oil, just synthetic now. I only wish t More

by solidiphi3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kratschmer
Nov 15, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 14, 2022

I went to Family Hyundai as I always do for my car maintenance needs to get an oil change on my 2021 Sonata Limited and tire rotation. I was working with both Colin & Matt which were both very profess More

by SILKYLADY0312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Nov 14, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear Colin, Matt, and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 14, 2022

Everyone there treat customers with such respect. We will definitely buy our next car from you! More

by SZELSK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Nov 14, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

November 14, 2022

Thanks to Colin and staff for four great service with are Vehicle and family members cars also More

by GRAZYNA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
Nov 14, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. Colin and our team appreciate your business and hope to see you again soon!

November 14, 2022

Good service. Courteous, professional people. Service was completed what i thought was a reasonable amount of time. More

by Ravy16
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Nov 15, 2022 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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