Family Hyundai - Service Center

I had scheduled a 9:00 appt months in advance for oil change and rotate tires. Technicians Almost changed my air filters thinking my car was another Hyundai being serviced . (My air filters had been cha change and rotate tires. Technicians Almost changed my air filters thinking my car was another Hyundai being serviced . (My air filters had been changed 4 months previously so I refused. ) total time waiting was 2 1/2 hours!!! At least I got an apology and 29.00 off service. You over schedule your appointments! More

Back the second time for the same problem. The service manager new I had a medical procedure that day, so he got me a loaner The service manager new I had a medical procedure that day, so he got me a loaner More

Took them way to long to fix my car poor with their communication and they wanted to do more than what I asked them to on my vehicle communication and they wanted to do more than what I asked them to on my vehicle More

Terrible terrible, I went in for an oil change and my rear right tire going low every few months. The tech convinced me in getting the 30k service. Which was 500 dollars. I then also told them my Android rear right tire going low every few months. The tech convinced me in getting the 30k service. Which was 500 dollars. I then also told them my Android Auto is not connecting. They claimed there's nothing wrong with my connection, was I using an "Android Cable" to connect. I replied I've used an Amazon,Anker, Samsung, and off brand cable none of them connect . The cables work in my Audi somehow. Terrible terrible they can't fix my android auto problem. It's awesome how they sold me on a 7 year warranty tech stuff for my Tucson. Maybe i should take it to another Hyundai dealer they might be competent to fix my issue. I just have a broken Tucson super awesome on my end!!! More

The service center was able to squeeze me in and fix my tail light when I showed up with no appointment and a baby tail light when I showed up with no appointment and a baby More

Dealership has a very incompetent service manager who is very combative to the point of threatening poor service. Do not have service work done here if you value your safety. Also, general manager does not very combative to the point of threatening poor service. Do not have service work done here if you value your safety. Also, general manager does not respond to complaints. More

Mike Majors-What a Guy I tried booking an appointment mid January for an oil change. The woman who answered the phone told me not to bother, in fact, you don’t need an appointment for an oil change(I kne mid January for an oil change. The woman who answered the phone told me not to bother, in fact, you don’t need an appointment for an oil change(I knew the 4-6 week wait time from my previous one), but I naively took her word for it(End of February was when I needed to get in anyways…shame on me for not just insisting to book the appointment). Moving forward, I got there early on Saturday to hopefully get in and out(8 month old at home). Mike asked if I’d be leaving the car for the day since I didn’t have an appointment. I explained my situation and frustration and he told me he’d do his best to get me in and out. Mike Majors stood by his word. He let me know my car was up on a lift within 15 minutes of entering the service lobby. He came out 45 minutes later with my keys in hand, wishing me good luck with my wife and child. That’s the type of guy you want overseeing maintenance on your car. Much thanks to Mike & his team for the excellent service! Came in on limited sleep along with little time to spare, and he came through for me. Word of advice for service customers, make an appointment, regardless of what you’re told on the phone. Thanks again, Mike, you really helped me out on this one! More

Service person did not note the front and rear wiper issue I brought up. I told him to check the wiper motors because of malfunction. Instead he had the blades checked. issue I brought up. I told him to check the wiper motors because of malfunction. Instead he had the blades checked. More

My experience there has always been the same so far, the staff is very caring about their clients. staff is very caring about their clients. More

Came in without an appointment in afternoon for oil change in and out less then an hour change in and out less then an hour More