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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,598 Reviews
Call Service Center (708) 444-7100

5,598 Reviews of Family Hyundai - Service Center

Sort by
March 02, 2023

Came in without an appointment in afternoon for oil change in and out less then an hour More

by KrisB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2023 -

Family Hyundai responded

Kris, thank you for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 02, 2023

Dealership has a very incompetent service manager who is very combative to the point of threatening poor service. Do not have service work done here if you value your safety. Also, general manager does not More

by kmc7578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Graham Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
3.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 02, 2023

Service person did not note the front and rear wiper issue I brought up. I told him to check the wiper motors because of malfunction. Instead he had the blades checked. More

by Orlando Leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Smith
Report | Print
Mar 02, 2023 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team, Orlando. We're sorry to hear that you weren't fully satisfied with your experience and apologize for any inconvenience. Please don't hesitate to reach out to us directly, we would appreciate the opportunity to address your concerns.

March 01, 2023

I came for oil change, it didn’t take long. My service was fast and very professional. More

by Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
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Mar 01, 2023 -

Family Hyundai responded

Thank you for your very kind review, Cole. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

March 01, 2023

They got me in and out in a timely manner. I did not have an appointment More

by MAPERRY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 01, 2023

Proper service guidance was provided and delivered the car back on time. Car cleaning was requested and done it. I appreciate the kindness. Thanks More

by DEV4284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 01, 2023

Everyone is very nice; great staff and great service. Used the shuttle service for the first time, would highly recommend. More

by rknebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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Mar 02, 2023 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 28, 2023

I keep coming back to Family Hyundai because of their service and professionalism. I would recommend them to anyone. More

by agnieszkadarling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 01, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 27, 2023

My car showing engine light after recall. My engine in warranty still they refused to service it. Spend 2 hours and waste my time. If they are still ready to service it I want to do it. More

by ajayparekh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Mar 03, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

February 27, 2023

Mike in service was great! Very kind and professional! Thank you again for your help! More

by jordil2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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