Family Hyundai - Service Center

Bad experience with advisor named PARKER. He did not keep informed of vehical progress at all. I was waiting over 2 hrs before I reached out and texted him for status. Rather than coming out He did not keep informed of vehical progress at all. I was waiting over 2 hrs before I reached out and texted him for status. Rather than coming out to waiting room to speak to me, he called me 10 min later on my phone to tell me what addition work I needed.( How long would me and my car have waited if I didn't reach out to him?) After 2 1/2 more hours I again texted him on vehical progress. He responded about 10 minutes later by text telling me vehical would be ready in 20-25 min. 45 min later I had to text him again to find out what was happening. He came out 10 min later telling me my car was ready.(again if I didn't reach out to him, how long would I have waited?!) All the other customers in the waiting area had their advisors coming out to give them updates...not me. In addition to that aggravation, I had specifically asked for synthetic BLEND oil change but ended up with and charged for a FULL SYNTHETIC change. PARKER needs coaching. I have been well satisfied here on prior visits but definitely not this time. More

Crystal was very nice & pleasant. .. was surprised to FINALLY see a female as a service advisor!!! Yea 😊😊😊😊 .. was surprised to FINALLY see a female as a service advisor!!! Yea 😊😊😊😊 More

Great place to deal with! Always more than happy to help with anything you need. You are always treated like family!! Always more than happy to help with anything you need. You are always treated like family!! More

I been waiting on a call back since Wednesday no one call or email me back call or email me back More

They was very helpful. I brought my car in with no appointment and they still took good care of me. Got me in and out. I brought my car in with no appointment and they still took good care of me. Got me in and out. More

Scheduled my oil change. was pleasantly surprised when I was told they had a fix for the theft problem and they could also get that done too was pleasantly surprised when I was told they had a fix for the theft problem and they could also get that done too More

I had an excellent and efficient service when I brought my car in for service with Kenneth Begeske. my car in for service with Kenneth Begeske. More

I love they customer service. . very polite... nice dealership.. this dealership has the best service . very polite... nice dealership.. this dealership has the best service More

It was hard to find your way around inside the shop. I received a text telling me I had refused suggested services, when no one had spoke to me about them. They called me and told me I missed my appoi I received a text telling me I had refused suggested services, when no one had spoke to me about them. They called me and told me I missed my appointment after I had already picked up my car after servicing. Very disorganized. Not friendly. More

Amazing customer service. Colin and Parker both addressed my service needs in a timely manner. Colin and Parker both addressed my service needs in a timely manner. More