Family Hyundai

Got my car repaired, when I asked about a sensor that wasn’t originally included in the estimate, I was told by the service manager (Michael) that he had been corresponding with Allstate about replacing wasn’t originally included in the estimate, I was told by the service manager (Michael) that he had been corresponding with Allstate about replacing the sensor and that they denied the request. However, speaking with Allstate, my adjuster claims that no such conversation took place and they, in fact, did not deny any requests for a sensor repair. Also, Allstate says the lower grill/bumper should’ve been repaired or replaced as part of the supplement which they sent payment for, but it was not. More

Everything was done as requested and done promptly. Would recommend dealership to other Hyundai owners. Would recommend dealership to other Hyundai owners. More

Good afternoon Hyundai Family, the worst service ever. It's a nightmare to take the car to you after 8 months of going round and round in paperwork to end up being told that the warranty I bought from you It's a nightmare to take the car to you after 8 months of going round and round in paperwork to end up being told that the warranty I bought from you wouldn't cover anything. You are the worst of the worst in service. More

Was very professional and courteous got right to the problem and handled it very quickly and got my vehicle back to me. Thank you problem and handled it very quickly and got my vehicle back to me. Thank you More

I have bought 4 cars from Larry. He has made it easy every single time!!!! A nice man to work with! He has made it easy every single time!!!! A nice man to work with! More

It was a friendly atmosphere for it being so busy. I had an appointment but the lines were so long it took 2 hours to finish the job. They were all very friendly again at the end of my appointment. So I had an appointment but the lines were so long it took 2 hours to finish the job. They were all very friendly again at the end of my appointment. Someone did tell me to show up in early am and they take you faster. More

Very helpful and understanding great service, great explanations. It's not the problem and very helpful people.Thank you so much explanations. It's not the problem and very helpful people.Thank you so much More

I have to say I’m quite disappointed with my experience at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. Wh at Family Hyundai. I understand the car I bought is not a Hyundai, but being lied to and constantly put on the back burner is beyond poor service. When we closed on the car, we shook hands on the agreement that you would provide a second key, which has yet to be delivered. I was also misled about receiving a rental car while my vehicle was undergoing warranty work. My experience today was particularly frustrating. I dropped my car off last night for an 8 a.m. appointment for the warranty work. By 1 p.m., after not receiving any updates, I called the dealership. The service representative I was working with did not return my call, and I had to follow up myself. I was then informed that my rep had already left for the day and that I would have to wait until the following morning. I couldn't do this as I had borrowed a relative’s car. I also raised the issue that I was told I could get a loaner car from the dealership. The service secretary was surprised by this and contacted the yourself, which resulted in me being placed on hold and not receiving a response. While I eventually got an update on my vehicle, I was also told about a $100 deductible for any warranty work—something that was never mentioned at the time of purchase. More

We were treated with respect during the entire visit. Mark took all the time necessary to explain the deal & all the aspects of the vehicle. Mark took all the time necessary to explain the deal & all the aspects of the vehicle. More

I have only had a few interactions so far. And its been ok. Nothing to complain about. Nothing blows me away. Just another dealership And its been ok. Nothing to complain about. Nothing blows me away. Just another dealership More