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Family Hyundai

Tinley Park, IL

4.4
8,928 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,928 reviews

May 12, 2021

Mark Holder is the best salesperson. This is my second car from him. He is always professional, calling to check on me and the previous car I bought. No one better More

by hazelb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
May 12, 2021 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with mark and the rest of our team, and we look forward to working with you again.

May 12, 2021

Carlos Alcatraz was a good salesman. He was very helpful, he solve the problem they had with adding up numbers. I will refer Carlos as a salesman for future car sales. More

by BONESTITCHE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
May 13, 2021 -

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Carlos and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 11, 2021

Rick Gushi was awesome. He hustled, he kept looking and he finally found us the perfect used starter car for my niece to go off to college. More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Gushi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
May 11, 2021 -

Family Hyundai responded

Thank you so much for your kind words for Rick, and for taking the time to leave us this wonderful feedback. We hope your niece will enjoy her new ride!

May 11, 2021

The Sales Team was very helpful, kind and left an impressionable sales experience with me. I plan to refer my family and friends to the dealership for the vehicle needs. More

by SMITHROLISHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith, Joe Panici
May 11, 2021 -

Family Hyundai responded

Here at Family Hyundai, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

May 10, 2021

PJ and Graham did what they needed to do to find the exact model, trim and color we wanted. Listened to both me and my wife. We’ve had experiences where the salesperson only addressed me even though it More

by TOMSTANGEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith
May 10, 2021 -

Family Hyundai responded

Thank you, Tom, it's fantastic to hear that PJ and Graham provided you and your wife with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Family Hyundai!

May 10, 2021

I had to wait over three hours for an oil change that I had an appointment for. Service department was overbooked without enough help. Disappointing to say theleast More

by DOOBER68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure who was my service writer but he was way overwhelmed with the situation., Eric Kratschmer
May 27, 2021 -

Family Hyundai responded

Thank you for providing this feedback. We apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

May 10, 2021

The service was wonderful - Matthew Casey was very informative and helpful. I enjoyed my visit. I was informed that my oil changed was free. Casey was very nice. More

by dmguthridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
May 10, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Matthew and the team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 09, 2021

Chris was very informative and helpful! I really enjoyed my visit. My car drives much better and I will be back to complete my service More

by joslind_brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
May 10, 2021 -

Family Hyundai responded

We are very happy to hear that Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 09, 2021

Prompt accurate service done as requested and at the cost promised the technician completed the work without the need to replace the key fob which was a possibility More

by JAPICKERING65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cashier very friendly
May 10, 2021 -

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

May 10, 2021 -

JAPICKERING65 responded

THANK YOU ‼️‼️😁

May 09, 2021

Service was excellent and got everything taken care of and they made sure to communicate anything that differed from what they initially told me. Very professional. More

by tgmatrix77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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