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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,016 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,016 reviews

May 14, 2024

I did not like the service that I received. Nothing was completed on my vehicle. Then I was told that I would be called in a week because the recalled part was not there. No one ever called m More

by tbranch70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department don't remember the name
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May 18, 2024 -

Family Hyundai responded

We're sorry to hear about your experience and would love to discuss it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

May 13, 2024

Brought my mother’s car in on April 9th for service they did a great job calling to let me know the issue of what needs were for the car and the total cost. Our Servicer was very polite and welcoming. I thi More

by SHAWNDA_F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember the names
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May 13, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 13, 2024

The quickest financing I’ve ever did before, service is the best couldn’t ask for better, we will definitely be back when it’s time for another vehicle. Thanks Family Hyundai More

by aundre.crayton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni Saldana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 11, 2024

The people at this dealership go out of their way for each customer. They treat us like family. I will always go back to them More

by bhawks56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Lacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Osabuohien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Saldana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Palomares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
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May 12, 2024 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

May 10, 2024

They honor appointments and get the work done fast and efficiently. I will be back More

by 710 Horsepower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 10, 2024

Everyone is very kind,ready to help with anything you can throw at them,and still carrying on with their duties, especially one lady, Miss Duran, ready to answer our Questions. More

by eibsorc194o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Crystal Duran
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May 11, 2024 -

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2024

This dealership is the worst dealership in terms of customer service I've ever been to. The general managers are disrespectful and are forcing me to fix a 6,555.28 repair by myself and they won't help More

by Indebtbyhyundai
Recommend Dealer
No
Employees Worked With
Graham Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Ivanovic
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maverick Watson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Dabaco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe also 1 star
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May 13, 2024 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 25, 2024 -

Indebtbyhyundai responded

Hello everyone. I still have not gotten a response from Hyundai. There letting me slowly kill my damaged car I’ve been having panic attacks and anxiety attacks for the past week two weeks trying to figure this out. I responded to Hyundai on here the same exact day in private and I haven’t been reached out to since. It’s like you guys hate your customers and don’t care about there situation. All of your general managers at this location are disrespectful. All of your service people say they’ll call back but never do. I am bursting my limit with this situation. Hyundai you have destroyed a customer’s financial situation and you’ve destroyed a customer’s mental health. I wasn’t offered an extended warranty. I wasn’t even offered a 1 percent discount on the repair. They didn’t tell me “as is”. They legally ruined my life. I can't afford a 6,555 dollar repair. I could barely afford the car when I was at dealership now I owe this much in repairs? You people are sick, twisted, unethical, corrupt, and incompetent. Word of advice Hyundai. Don’t screw over your customers. (It’s been 11 days since I’ve gotten a reply from Hyundai; they reply and don’t help in hopes to make there image look better)

May 25, 2024 -

Indebtbyhyundai responded

I personally recommend everyone to buy a broken car off a bum on the street. At least the bum would try to help with some repairs.

May 10, 2024

The people there were very easy to get along with and not pushy.So far I'm happy with my purchase. More

by BOKIB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Powers
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May 10, 2024 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

May 10, 2024

Service was professional and quick. I drove right in the garage when I got there. No waiting. More

by debra piper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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May 10, 2024 -

Family Hyundai responded

Thank you, Debra, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

May 10, 2024

Dealership is great, very welcoming and no pressure. found the tucson and Skip pulled it out and went for test drive, loved it, then worked out a deal with Skip good rate and went the next day to pick i More

by JOSEPHZARTUCHE81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Family Hyundai responded

Thank you, Joseph, for your feedback on your recent visit to Family Hyundai. It's great to hear that Skip was able to assist you and that you had such a positive experience.

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