Family Hyundai

Everyone was friendly and professional. I am happy with my experience . I just wish I lived closer I am happy with my experience . I just wish I lived closer More

We had unfortunately came in to purchase our car when there was a shortage of staff due. They were down to one finance person and the wait was about 4 hours. They tried their best to make us comfortable. there was a shortage of staff due. They were down to one finance person and the wait was about 4 hours. They tried their best to make us comfortable. The finance guy (Maverick) was working and exhaustion levels. It was obvious he was working as fast as he could. He stayed professional and polite the entire time. He made a frustrating situation more tolerable. Making our third car purchase from this dealer a positive experience despite the unusual circumstances. More

Mark Holder is an individual that is knowledgeable and knows his product, follows-up with his customer to make sure they understand the features on their vehicle and goes above and beyond to ensure comple knows his product, follows-up with his customer to make sure they understand the features on their vehicle and goes above and beyond to ensure complete client satisfaction. When I'm in the market for another new vehicle I will definitely contact Mark, as well as giving my friends his name. Now the finance person Maverick, who we dealt with was a different situation, he had errors on the contract, appeared that he didn't fully understand the deal, overcharged on transfer of plates (new vs. transfer of existing), pushy on warranty options, didn't explain clearly price was included into vehicle payment. Was told to move on several times and would come back again and again. When the customer say's no a number of times he should move on to finalize the terms of the agreement. Would not deal with him again. More

Working with Carlos was great, he made the whole move smoothly. I would recommend him to friends & Family smoothly. I would recommend him to friends & Family More

The service provider did not demonstrate good customer service skills in maintaining updates with my vehicle. He was not attentive, he interrupts when speaking with him, and is not thorough in his communi service skills in maintaining updates with my vehicle. He was not attentive, he interrupts when speaking with him, and is not thorough in his communication with his customers. I have been forced to bring my vehicle in multiple times due to the service/work not being thorough. My vehicle is still having problems and I now have to take it again for the 4th time in one month. The manager on duty was extremely rude when a call was made to inform them of this. Totally unacceptable. I would not recommend. More

The service manager Michael was very rude and stated for me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob the repairs online that was sent via a link to my cellphone vs the invoice and it didn’t add up or make sense to them either. I had to return the next day to pick up my vehicle and the invoice was less but still more and incorrect. I had to get a sales manager involved to get the invoice correct after showing him the charges that were online. Michael’s boss TJ still have not given me a call. Two days late after picking up my vehicle the vehicle shut off after I started it and the next day the check engine light came on. The vehicle is also making a noise when the heat is turned on and it was not doing so before the repairs. I have called the dealership twice to bring the vehicle back. The 2nd time I called I spoke with Collin and advised what as going on. He said he had to talk to Micheal and I still have not heard back from Collin or Michael. Michael’s customer service is very poor!! It was poor when they were servicing my Genesis and the issue I had with exhaust entering my vehicle after Family Hyundai replaced the engine and transmission is no longer happening after they just replaced the exhaust flex pipe. Corporate advised that Micheal stated I never brought the vehicle in with the concern after the work was completed with the engine and transmission, which is lie. If I didn’t have the warranties on my vehicle with Family Hyundai I would step foot in the service department. More

Jo was very helpful, she went above and beyond to assist the needs of my car. the needs of my car. More

Always have a nice experience at Family Hyundai, the staff are friendly and service is good. staff are friendly and service is good. More

Jose was very pleasant and helpful. Other employees stopped by to see if everything was going well, if there was anything else they could do to make the process more pleasant. Jose fol Other employees stopped by to see if everything was going well, if there was anything else they could do to make the process more pleasant. Jose followed up with us after we made our purchase. He loves cars and want his customers to get what they want. We did experience a long time to make the purchase but that was because so many other people were buying and they were not staffed to handle it in the finance department More

Very happy with Service, especially the lovely lady in service , named Joanna, who made us relaxed.. she was caring and knowledeable service , named Joanna, who made us relaxed.. she was caring and knowledeable More