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Family Ford of Enfield - Service Center

Enfield, CT

4.6
1,382 Reviews
Call Service Center (860) 745-1111

1,382 Reviews of Family Ford of Enfield - Service Center

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December 15, 2022

Every encounter very professional and helpful. Always willing to go the extra mile. Friendly and informative More

by WELLSRLCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2022 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 14, 2022

Great customer service. No one is better. The only dealer ship I will ever go to More

by Sammyayers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2022 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and look forward to serving you again!

December 13, 2022

Staff was courteous and my vehicle was taken shortly after my arrival. Happy with my experience. More

by MAUREEN_WALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2022 -

Family Ford of Enfield responded

Maureen, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 13, 2022

Work done in a short amount of time to keep my wait time to a minimum More

by Wyrenutwl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Dec 14, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

December 10, 2022

Went in for check light engine issue that was fixed great…the only concern I had was they do a vehicle report card and everything got a green check ….next day took mustang to Monroe for free break chec More

by Sacredspiritwoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Weskosski
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Dec 12, 2022 -

Family Ford of Enfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 07, 2022

Quality, honest and reliable service. Work hard to meet your needs.Always stand behind there work. More

by erikschaefer0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2022 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Erik, and look forward to your next visit.

December 04, 2022

They were Very courteous and they were very Efficient. Would definitely go back again as needed. More

by karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the young man’s name
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Dec 05, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 03, 2022

The waiting area was clean, the employees were friendly and courteous. I honestly didn't even wait that long. I was very pleased with the service. More

by carinanpaul
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, Paul, we look forward to having you as a valued customer for many years to come!

December 03, 2022

Accommodated me without an appointment to replace 2 tires and balance and alignment of 4. More

by WHPFD17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 02, 2022

Can get an appointment easily. They call to advise what is wrong and what is cost. More

by nolanf19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

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