Family Ford of Enfield - Service Center

The service was the nice time I had waiting for my car very good servicers very good servicers More

Good service. ....I would recommend...Agnes was very helpful and communicated to me about vehicle updates.... ....I would recommend...Agnes was very helpful and communicated to me about vehicle updates.... More

Very pleasant to deal with and very transparent about any needed/recommended service. The amount of effort that the service staff put in to keep me in the loop regarding any problems they find is much apprec needed/recommended service. The amount of effort that the service staff put in to keep me in the loop regarding any problems they find is much appreciated. More

The gentleman in the service department was very helpful, the mechanic was also very helpful and try to resolve my problem the mechanic was also very helpful and try to resolve my problem More

My 2006 Ford Freestyle was brought to your facility to have its transmission checked. After the initial evaluation, I was told the car needed the intake manifold and the air filter box replaced. have its transmission checked. After the initial evaluation, I was told the car needed the intake manifold and the air filter box replaced. I questioned: Once this work was completed, will this solve all the problems of my car? After all, I initially brought the car to have the transmission checked. I asked Ken Brown, “What about the transmission?” He assured me that once they fix the engine, I can pick up the car. I was assured by Ken that there was no problem with the transmission. The car was ready for pick up $1200.00 later. Unfortunately, after the test drive, the news came that the car needed a transmission. When I was told the news, I arranged for a used transmission to be delivered, and they could install it at your location. The install of the transmission went well, however, they discovered that the engine was overheating. So they installed a new water pump, thermostat and battery. At that point, the car was considered done. Time for pick up of the car after three months and a bill of $6,400. On my way home, driving the car for less then two miles, I almost ran out of gas. I was very unhappy and I was concerned that my fuel pump would not be working due to the potentiality of running out of gas. I filled up the gas tank and the car almost didn’t start. I thought my problems were over. But after driving another 16 miles the NEW water pump that was just installed started leaking. So, I returned the car and the water pump was replaced. Again, I picked up the car. At that time, I was told there was an exhaust leak coming from the catalytic converter that was removed in order to get at the transmission. At this point, I believed it was wise to haveI it fixed by a custom muffler repair shop. I expected the shop to find the exhaust leak, but, to my dismay, the mechanic also had found there was a broken stud in the exhaust manifold, caused by your mancanic, that needed to be fixed. This cost me an added expense of $200.00 that was caused by YOUR MECHANIC! I was, once again, disappointed to be told this news. Needless to say, another disappointment. Sadly, I would hesitate to recommend your dealership/repair shop to my friends and family, at this time. Perhaps, your company can see my frustration and somehow find a way to redeem your good reputation. For the record, I went to school with the deceased Mike Moriarty; he was a man of honor and this is why I decided to patronize your facility. The jury is out; as to my doing business with your company moving forward. In spite of my experience, I wish you success in 2023. Sincerely, Jerry Guy Lacasse More

I scheduled a “The Works” oil change online and everything went so smoothly during the appointment. Very happy with my experience at Family Ford of Enfield. everything went so smoothly during the appointment. Very happy with my experience at Family Ford of Enfield. More

Amazing service, always friendly and a comfortable atmosphere. From start to finish they make servicing your vehicle a stress free experience. atmosphere. From start to finish they make servicing your vehicle a stress free experience. More

Customer service rep Andre was outstanding ! He solved a problem that even Ford , when we called them direct , could not solve. Andre gets our vote for service rep of the decade ! He solved a problem that even Ford , when we called them direct , could not solve. Andre gets our vote for service rep of the decade ! More

The service team works really hard to make sure that customers are satisfied. Always willing to go the extra mile to make us happy. I recommend them any chance I get. Most recently I worked with Ken & A customers are satisfied. Always willing to go the extra mile to make us happy. I recommend them any chance I get. Most recently I worked with Ken & Agnes. Thank you both for the positive experience. More

Dealership is clean and friendly people work there. Agnes in service is great and Rick the GM Agnes in service is great and Rick the GM More