Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,446 Reviews
Call Service Center (860) 745-1111

1,446 Reviews of Family Ford of Enfield - Service Center

Sort by
July 19, 2025

Nice and pleasant She was informed knew who I was by my phone number and did set me up for an appointment immediately More

by Mkia_us
Recommend Dealer
Yes
Report | Print
Jul 19, 2025 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 18, 2025

Kim and Tom in the parts department are the best! They know what they are doing! Best Service out of all 15+ dealers we use for past 15yr. Family Ford Parts department is #1 More

by DAN@HEAVYSAUTO.COM
Recommend Dealer
Yes
Employees Worked With
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2025 -

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

July 18, 2025

Went in for a recall / customer satisfaction program and it was corrected and I was on my way! They were great More

by CINDY.JACOBS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall her name but it’s not listed
Report | Print
Jul 18, 2025 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

July 17, 2025

Service has always been top notch, I’ve been a long time customer. Very friendly and flexible scheduling available as well. Love my salesman Jorge as well. Family ford is awesome! More

by kathleen.carey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 15, 2025

Mr. Ayers was excellent as always. Very informative and professional. Eric our mechanic is always helpful and makes the trip easy. Would recommend Family Ford to anyone. More

by darrellmcswain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Houle
Report | Print
Jul 15, 2025 -

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

July 13, 2025

Still having issues with the repairs that were done. Will be returning after vacation. Thanks More

by Dougmaxellon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2025 -

Family Ford of Enfield responded

Hi Doug: We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 08, 2025

I was upset they left my car a mess! All my seats were folded including my front passenger seat. 110$ and hour and can't even put the car back to the original condition. Not my way of do More

by Farrellykelsey
Recommend Dealer
Yes
Report | Print
Jul 08, 2025 -

Family Ford of Enfield responded

Providing a positive experience is our top priority, Kelsey, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 30, 2025

Staff was friendly and knowledgeable. Waiting room was clean and comfortable. Service was Quick and efficent More

by Cnadeau25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2025 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

June 29, 2025

Got charged $4600 for a PCM I didn't need Family ford of Enfield misdiagnosed my truck and replaced the PCM for $4600 which I did not need More

by Jeffkrol1997
Recommend Dealer
No
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Jul 02, 2025 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 28, 2025

Sales - Lack of follow up is disappointing! ! Service department is top notch. Finance rep - meh. More

by rckc228
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan - sales, Ken - service, Parts - failure to advise customer when cover was received.
Report | Print
Jun 29, 2025 -

Family Ford of Enfield responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

1
...
3
4
5
...
145